At a Glance
- Tasks: Manage TikTok Shop operations and develop strategies for social commerce success.
- Company: Join a dynamic team at the forefront of social commerce innovation.
- Benefits: Competitive salary, profit-share bonus, flexible working, and 25 days holiday.
- Other info: Opportunity for career growth and a supportive hybrid working culture.
- Why this job: Be part of a fast-paced environment and make a real impact on brands' growth.
- Qualifications: 2+ years in eCommerce, strong analytical skills, and experience with TikTok Shop.
The predicted salary is between 40000 - 50000 £ per year.
We operate at the centre of a major shift in the media landscape, where consumers are increasingly using social platforms to discover products and make purchasing decisions. Our focus is on helping brands unlock the full potential of social commerce, turning attention into measurable business outcomes.
We’re looking for an Account Manager/Strategist who will thrive in an early-stage business, is passionate about TikTok and social commerce marketing, and is looking to develop their career working with our brands across fashion, beauty, and sports. A strong grasp of TikTok Shop operations, encompassing commercials, campaign mechanics, creator/affiliate ecosystems, fulfilment flows, reporting, optimisation levers and best practice are essential for this role.
Ideally you will have experience in an agency or at a brand running a TikTok Shop.
- Understand the clients’ social commerce goals and work with your Account Director and the client to develop strategies to deliver performance across TikTok Shop, Ads and content.
- Manage onboarding and TikTok Shop setup, ensuring timely order fulfillment, inventory accuracy, and issue resolution.
- Plan and execute TikTok Shop campaigns and sales events, coordinating closely with content teams.
- Analyse performance data, develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients, Onyx Account Director and wider team.
- Build and manage long-term affiliate partnerships that align with client growth goals.
- Work with our in-house Studio team to plan and execute on TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness.
- Support and train entry-level team members to develop strong social commerce skills.
- Drive client retention and growth through consistently strong results and account expansion.
Minimum 2+ years Experience in eCommerce marketplace operations (ideally TikTok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution is a must.
Experience owning and effectively developing client/stakeholder relationships gained in an agency or brand environment.
Strong statistical and analytical skills with advanced Google Sheets/Excel skills to interrogate data and make appropriate campaign management decisions based on analysis.
Fluent in English with excellent written and verbal presentation skills, including ability to build effective PPT or Google Slides presentations.
Additional skills a bonus: Additional European language from Spanish, Italian, German, French.
Competitive salary ~ Pension contributions ~ Profit-share bonus ~ Health Cash Plan ~ Hybrid working environment with office time in London ~ Flexible working around core hours with a focus on outcomes ~ 25 days holiday (plus bank holidays) ~ 2 weeks ‘work from anywhere’ allowance ~ Home office/mobile/broadband allowance ~ A high level of responsibility, autonomy and opportunity for growth.
Please let us know if you require any accommodations to fully participate in the interview process.
Store Account Manager in City of London employer: Onyx Commerce
As a Store Account Manager at our innovative company, you'll be part of a dynamic team that is reshaping the media landscape through social commerce. We offer a vibrant work culture that prioritises flexibility and employee growth, with competitive benefits including a profit-share bonus, health cash plan, and a generous holiday allowance. Located in London, you will enjoy a hybrid working environment that fosters creativity and collaboration while empowering you to make a significant impact on our clients' success.
