At a Glance
- Tasks: Lead social commerce strategies and manage client relationships on TikTok.
- Company: Onyx, a dynamic agency founded by ex-TikTok employees.
- Benefits: Hybrid work model, competitive salary, and a fun, innovative culture.
- Other info: Opportunity to grow in a scale-up environment with a focus on creativity.
- Why this job: Join a fast-paced team and shape the future of social commerce.
- Qualifications: 2+ years in social commerce, strong leadership, and data analysis skills.
The predicted salary is between 60000 - 75000 £ per year.
About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders. There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions, rather than searching in traditional channels. Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our client team! We’re looking for an Account Director who has extensive experience in social commerce, specifically across TikTok Shop operations, Lives and Ads strategy and management. You must show real passion for educating clients about the opportunities in the social commerce space, be a strong people manager and be experienced in delivering results for clients.
You will:
- Understand our clients’ business requirements and act as their strategic advisor on TikTok Shop performance
- Build great relationships with our senior clients, up to Marketing Director and CMO level and lead informative and effective client meetings
- Hire, manage, and develop account management team members
- Define and manage exceptional client delivery processes from onboarding to optimisation and reporting
- Work with your client team to optimise our clients' social commerce activity and drive sales and profitability on campaigns
- Use advanced data analytics to identify areas of growth, and test and learn within your client portfolio
- Define and deliver Live strategies to achieve client objectives, working closely with our Studio team on high quality delivery
- Work closely with our organic social team to integrate operations and organic content strategies and goals
- Manage and reconcile client budgets and spend and support our Finance team to manage client and creator invoice and billing processes
- Stay up to date with industry and platform developments and share industry best practice across the business
- Continually innovate for and work closely with our business founders to evolve the Onyx proposition
What you will bring
Onyx is a scale-up business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.
Essential skills for the role:
- Extensive (2+ years minimum) experience of defining and managing social commerce strategies, specifically in TikTok Shop operations and Lives management within an agency or brand environment
- Proven ability to manage and meet TikTok GMV and brand objectives and targets, and confident discussing commerce strategies with senior client stakeholders up to CMO level
- Advanced excel, data analysis and mathematical skills to enable client campaign optimisation and reporting, and budget management and reconciliation
- Deep interest in and insight into digital marketing industry trends and able to educate clients on the sector
- An inspiring and empathetic leadership style with experience managing and developing an account or delivery team, including recruitment and objective setting
- Strong educational background to degree level or equivalent
- Excellent presentation skills to include advanced PPT/Google Slides skills to create and deliver professional and effective content for client meetings
- The ability to think and work independently in a start-up environment but with strong collaboration skills
- Natural tenacity to solve problems, overcome conflict and get things done
- A logical and detail-focused approach to process design and improvement
Additional skills a bonus:
- Experience in organic social
- STEM degree or A-levels preferred
- Additional European language from German, Spanish, Italian
Account Director employer: Onyx Commerce
Onyx is an exceptional employer that thrives on innovation and collaboration, offering a dynamic work culture where creativity meets strategy. Located in the vibrant city of London, employees benefit from a hybrid working model that promotes work-life balance while engaging with cutting-edge social commerce trends. With a strong focus on professional development and a supportive environment, Onyx empowers its team members to grow alongside the company, making it an ideal place for those passionate about shaping the future of digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who work at Onyx or similar agencies. Attend events, join online forums, and don’t be shy to slide into DMs on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Show your passion for social commerce! When you get the chance to chat with potential employers, make sure to share your insights on TikTok Shop operations and how you can drive results. They want to see that you’re not just knowledgeable but genuinely excited about the space.
✨Tip Number 3
Prepare for those interviews by practising your presentation skills. Create a killer pitch about how you would approach client strategies and optimise campaigns. Use advanced tools like PPT or Google Slides to showcase your ideas – it’ll impress them and show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Onyx. Let’s get you that Account Director role!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Director role. Highlight your experience in social commerce, especially with TikTok Shop operations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for social commerce and how you can educate clients about TikTok opportunities. Let us know why you're the perfect fit for Onyx!
Showcase Your Achievements:When detailing your experience, focus on specific achievements and results you've delivered in previous roles. We love numbers, so if you’ve driven sales or improved client satisfaction, shout about it!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Onyx Commerce
✨Know Your TikTok Inside Out
Make sure you’re well-versed in TikTok Shop operations and the latest trends in social commerce. Brush up on case studies or successful campaigns that highlight your understanding of how brands can leverage TikTok for sales. This will show your passion and expertise during the interview.
✨Build Rapport with Your Interviewers
Since you'll be working closely with senior clients, practice building relationships during your interview. Be personable, ask questions about their experiences, and share relevant anecdotes that demonstrate your people management skills. This will help you stand out as a strong candidate who can connect with clients.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analytics to drive campaign success in the past. Bring examples of how you’ve optimised client strategies based on data insights. This will illustrate your ability to meet objectives and targets, which is crucial for the Account Director role.
✨Demonstrate Leadership Qualities
Be ready to talk about your experience in managing and developing teams. Share specific instances where you’ve inspired your team or resolved conflicts. Highlighting your empathetic leadership style will resonate well, especially since they value a strong team culture at Onyx.
