At a Glance
- Tasks: Lead and support a dynamic client management team while engaging directly with clients.
- Company: Join a forward-thinking company in the hospitality and travel industry.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and team development.
- Why this job: Make a real impact by driving revenue growth and enhancing client satisfaction.
- Qualifications: 3-7 years in account management and leadership experience required.
The predicted salary is between 80000 - 100000 £ per year.
The Director of Client Management provides leadership and support to client management team members in a regional team while also maintaining a right-sized account portfolio to allow for people leadership as well as direct client engagement. The Director of Client Management stays engaged directly with client management initiatives at a client level and is instrumental in supporting and driving revenue growth opportunities within the client base for the team members, while also providing ‘span of control’ support for the regional team.
Location: London, UK
Education:
- Minimum required: Bachelors degree or equivalent experience.
- Preferred: Bachelors
Span of Control:
- Reports to: COO
- Oversight: Client Delivery Managers and Client Managers in respective region
Roles/Responsibilities:
- Provide support and guidance to the team members in the respective region, supporting the sales and client management leadership to optimize span of control, provide ongoing coaching and development and ensure growth objectives and client deliverables are realized.
- In partnership with client management leadership, this role will be instrumental in helping team members identify and realize revenue and growth objectives, actualization and retention of client base.
- Support the team while simultaneously managing a smaller sized portfolio of clients.
- Proactively identify areas of opportunity – process, growth, function, etc.
- Cultivate and support a growth mindset environment, leading and helping develop the client manager competencies in place.
- Collaborate within team and function to drive continuous improvement and realize improved client satisfaction/NPS ratings.
Qualifications:
- Minimum required: 3-7+ years of experience in account management/customer success/client services
- 3-5+ years of experience in leadership roles
- Experience in the hospitality and travel industry
- Experience supervising, coaching and developing staff.
- Experience in Salesforce
- Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
- Ability to understand product/platform features/processes
- Fluent in English
Preferred:
- Excellent computer skills in a Microsoft Windows environment
- Organizational management skills
- Knowledge of business productivity software and an aptitude for learning new applications
Competencies:
- Growth / commercial mindset
- Skilled at data analysis, storytelling from data
- Leadership skills
- Excellent verbal and written communication.
- Results-Oriented
- Strong Relationship Building
- Problem Solving/Analysis
- Customer/Client Focus
- Decision Making
Organizational Interlocks:
Works directly within CM team, while also working across CS as a function. Works with other functions within Onyx to support CM deliverables, drive revenue and actualization, and support client retention initiatives within the team and organizationally.
Physical Demands/Travel Requirement:
Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. Travel for this position is less than 10%.
Director of Client Management in London employer: Onyx CenterSource
As a leading employer in the heart of London, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to a supportive environment allows our team members to thrive, with ample opportunities for coaching and leadership within the client management sector. Join us to be part of a collaborative team that drives innovation and client satisfaction while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those in client management roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their needs and how you can drive revenue growth. Tailor your answers to highlight your leadership experience and success in client engagement.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Share specific examples of how you've identified opportunities for growth and improved client satisfaction in your previous roles. We love a results-oriented mindset!
We think you need these skills to ace Director of Client Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Client Management role. Highlight your leadership experience and any relevant achievements in client management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client management and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue growth and improve client satisfaction. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Onyx CenterSource
✨Know Your Client Management Inside Out
Make sure you understand the key responsibilities of a Director of Client Management. Brush up on your knowledge of client engagement strategies, revenue growth opportunities, and how to support your team effectively. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed client relationships. Highlight your coaching and development strategies, as well as how you've optimised team performance. This is your chance to demonstrate your leadership style and how it aligns with their needs.
✨Be Ready to Discuss Data-Driven Decisions
Since the role involves data analysis and storytelling from data, come prepared with examples of how you've used data to drive decisions in previous roles. Whether it's improving client satisfaction or identifying growth opportunities, showing your analytical skills will set you apart.
✨Cultivate a Growth Mindset
During the interview, express your commitment to fostering a growth mindset within your team. Share ideas on how you would encourage continuous improvement and client satisfaction. This aligns perfectly with the company's focus on developing competencies and driving results.
