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- Tasks: Manage customer accounts and ensure smooth service delivery in a fast-paced environment.
- Company: Join Onwave UK, a leader in connectivity and managed services.
- Benefits: Flexible working, opportunities for skill development, and a dynamic team culture.
- Why this job: Be part of a forward-thinking company that values learning and technical excellence.
- Qualifications: Customer service skills and proficiency in Microsoft Office are essential.
- Other info: Exciting career growth opportunities in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Onwave UK is a leading provider of connectivity and managed service solutions, including Starlink satellite internet, 4G/5G, broadband, and hybrid networks. We partner with enterprise customers in the construction, engineering, and infrastructure sectors (across the UK and internationally) to deliver fast, reliable, and secure connectivity solutions. Onwave also develops a range of in-house software and data solutions, such as our OWL geofence platform. This combination of advanced networking and technology offerings provides successful candidates with opportunities to broaden their skills in both networking and digital solutions.
Location: Kings Hill, Kent (with flexibility for UK travel)
Reports to: Operations Manager
As a service delivery coordinator, you will be joining a dynamic and ever-growing team that is fast-paced, and where no two days are the same! Within this role, you will assist in the management of customer accounts from provisioning of lines and services to monthly billing of the customer.
- To deal quickly and effectively with customer enquiries
- To follow the set procedures when managing tasks as instructed by management
- To ensure orders allocated are picked up the same day
- To escalate certain issues to management for support and guidance when required
- To ensure that customers are continually informed of order status and that customers are managed in a proactive manner
- To ensure all assigned tasks are up to date with relevant due dates and statuses
About You
- Experience in the provisioning of fixed line broadband services and managing customer orders an advantage but not essential
- The ability to recognise issues that require escalation to management or suppliers when processes are failing to deliver
- Good knowledge of Microsoft Office programs essential
- Ability to manage customer relationships effectively and efficiently
- The ability to cope under pressure and prioritise workload whilst working in an organised fashion within current processes
- The ability to communicate sympathetically and professionally at all levels, with colleagues, customers and suppliers alike, both in writing, on the telephone and face to face, is essential.
- Confident telephone manner
Other Requirements
- Full UK driving licence and the ability to pass a Baseline Personnel Security Standard (BPSS) background check.
Why Join Us? Following Onwave means becoming part of a forward-thinking company where learning, development, and technical excellence are at the heart of everything we do.
How to Apply
Please send your CV and links to any relevant work to our People and Culture Team at careers@onwave.com. We look forward to hearing from you!
Service Delivery Coordinator in Kings Hill employer: Onwave
Contact Detail:
Onwave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Onwave UK and understanding their services. Show us you’re genuinely interested in the role of Service Delivery Coordinator by asking insightful questions during your chat.
✨Tip Number 3
Practice your communication skills! Since this role involves managing customer relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Onwave UK!
We think you need these skills to ace Service Delivery Coordinator in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Coordinator role. Highlight any relevant experience in managing customer accounts or provisioning services, as this will catch our eye!
Showcase Your Communication Skills: Since you'll be dealing with customers and colleagues alike, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application to show us you can handle conversations at all levels.
Be Proactive: In your application, mention instances where you've taken initiative or managed tasks efficiently. We love candidates who can think on their feet and keep things moving smoothly, just like we do at Onwave!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onwave
✨Know Your Stuff
Familiarise yourself with Onwave's services, especially their connectivity solutions like Starlink and 4G/5G. Understanding the basics of broadband provisioning will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Service Delivery Coordinator, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past. This will demonstrate your ability to handle enquiries professionally.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you prioritise tasks and manage workloads. Mention any tools or methods you use to keep track of deadlines and ensure customer orders are processed efficiently. This is key in a fast-paced environment!
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with an unhappy customer or escalating an issue. Think through potential scenarios beforehand and outline your thought process on how you'd approach these challenges.
