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- Tasks: Manage a residential scheme, ensuring tenants live confidently and independently.
- Company: Join a supportive team dedicated to enhancing the lives of older people.
- Benefits: Enjoy 40 days paid leave, competitive salary, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with older people and strong customer service skills required.
- Other info: Live on-site in rent-free accommodation and access training opportunities.
The predicted salary is between 15743 - 15743 £ per year.
Benefits
- We offer a competitive salary of £15,742.86 per annum (equivalent to £27,550 FTE) / £15.14 hourly.
- 32 days annual leave plus bank holidays, a total of 40 days paid per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the role
We are looking for a Residential Scheme Manager to join our Specialist Living team on a part‑time permanent basis. This role is site based at Boundary Court in Cheadle. The successful candidate must be willing/able to live on site in accommodation provided. The flat is provided rent free but the successful candidate will be responsible for paying the usual energy bills and council tax.
A driving licence will be required for this role as our Scheme managers travel to our other schemes on an ad hoc basis and you will attend the office as and when required.
The purpose of this role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
You’ll be responsible for the day-to-day management of the scheme, providing excellent customer service which meets and exceeds expectations, including reporting repairs. The successful candidate will participate in Partnership working, liaising with various external contacts to develop process and communication across the board to maintain collaborative working.
Provide each tenant with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner. You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.
Skills/Experience
- Experience of working and dealing with older people in a service environment.
- Experience of building management and compliance requirements.
- Relevant knowledge of Health & Safety policies and risks.
- Ability to work on your own initiative as part of a dispersed team.
- Skilled communicator with excellent customer service skills.
- Experience of working proactively to improve services and customer satisfaction.
- IT Skills – Microsoft Office up to an intermediate level.
- A satisfactory disclosure barring service (DBS) reference will be required.
- A full UK driving licence and access to your own car.
- Desirable - Knowledge of CQC requirements.
- Desirable - National Wardens Certificate / Sheltered Housing Certificate or equivalent.
Residential Scheme Manager in Stockport employer: Onward
Contact Detail:
Onward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Scheme Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. It’s also a chance to reiterate your interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Residential Scheme Manager in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Residential Scheme Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it's customer service or building management, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Onward
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Scheme Manager. Familiarise yourself with the key aspects of housing management, health and safety compliance, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience with Older People
Since this role involves working closely with older tenants, be prepared to discuss your previous experience in this area. Share specific examples of how you've provided excellent service or managed situations effectively. This will highlight your ability to connect with residents and meet their needs.
✨Demonstrate Your Problem-Solving Skills
The role requires a proactive approach to managing tenant emergencies and building compliance. Think of scenarios where you've successfully resolved issues or improved services in past roles. Be ready to share these stories during the interview to showcase your problem-solving abilities.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
