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- Tasks: Manage sheltered housing schemes, ensuring tenants live confidently and independently.
- Company: Join a supportive team focused on enhancing the lives of older people.
- Benefits: Enjoy 40 days paid holiday, flexible working, and health benefits.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with older people, driving licence, and strong customer service skills.
- Other info: Access to training, discounts, and a great work-life balance.
The predicted salary is between 10000 - 12000 £ per year.
What you can expect from us:
- We offer a competitive salary of £13,381.43 per annum (£15.14 hourly).
- 32 days annual leave plus bank holidays, a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the role:
We are looking for a Scheme Manager to join our Specialist Living team. This role is site based at Eden Court, Grange Avenue, Manchester, M19 2FZ. A driving licence will be required for this role as our Scheme managers travel to our other schemes on an ad hoc basis and may also be required to attend the office as and when needed.
The purpose of this role is to provide intensive housing and building management services at Onward sheltered housing schemes, enabling tenants to live confidently and independently in their own homes and ensuring Onward meets its health & safety and compliance requirements. You’ll be responsible for the day-to-day management of the scheme, providing excellent customer service that meets and exceeds expectations, including reporting repairs. The successful candidate will participate in partnership working, liaising with various external contacts to develop processes and communication across the board to maintain collaborative working.
Provide each tenant with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner. You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.
What we require:
- Experience of working and dealing with older people in a service environment.
- Driving licence and access to your own car.
- Experience of building management and compliance requirements.
- Relevant knowledge of Health & Safety policies and risks.
- Ability to work on your own initiative as part of a dispersed team.
- Skilled communicator with excellent customer service skills.
- Experience of working proactively to improve services and customer satisfaction.
- IT Skills – Microsoft Office up to an intermediate level.
- A satisfactory disclosure barring service (DBS) reference will be required.
- Desirable - National Wardens Certificate/Sheltered housing certificate or equivalent.
To learn more about the role please view our day in the life video.
Scheme Manager in Manchester employer: Onward
Contact Detail:
Onward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Scheme Manager role. Confidence is key, so the more you practice, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Scheme Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Scheme Manager. Use keywords from the job description to show us you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see your passion for helping others!
Highlight Relevant Experience: Don’t forget to mention any experience you have working with older people or in building management. This will help us see how you can hit the ground running in our Specialist Living team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onward
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the key aspects of housing management and compliance requirements. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to working with older people and ensuring their needs are met.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety compliance in this role, review relevant policies and regulations. Be ready to discuss how you would ensure compliance in a sheltered housing scheme and how you’ve handled similar situations in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows that you're not only interested in the job but also in how you can grow within the organisation.