Lettings & Administration Specialist in Manchester

What you can expect from us:

• We offer a competitive salary of £26,350.
• 32 days annual leave plus bank holidays, a total of 40 days paid holiday per annum, which is equivalent to 8 weeks.
• Salary Finance - access both short and long-term loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family-friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
• Paid half days volunteering per year.

About the role:

We are looking for a Lettings & Administration Specialist to join our Neighbourhoods team within the Greater Manchester area. This is a fixed term contract up to 8 months. This role is home-based, with two days a month in the office, and you will also be required to attend our office in Didsbury for team meetings and training. The purpose of the role is to co-ordinate the lettings process and to support the Neighbourhoods team.

Responsibilities include:

• Respond to lettings and housing options enquiries and provide housing advice to prospective customers.
• Deal with all aspects of the letting process, from advertising a vacant property, processing shortlists, contacting applicants, collecting supporting documentation, checking applicants meet the criteria for the property, making property offers, keeping applicants informed while properties are being repaired and sending Welcome Packs to the applicant once the property is ready to let.
• Ensure nomination targets are achieved and build effective relationships with Local Authority partners and Choice Based Letting providers.
• Support high needs and high support applicants to apply for our properties, including playing an active role in initiatives like our Home + furniture scheme. Ensure support needs are flagged.
• Oversee affordability assessments to check applicants can afford to rent the property they’ve applied for.
• Ensure that applicants have provided correct documentation e.g., Right to Rent, identification, bank statements.
• Obtain landlord references and other supporting information for customers applying for a property.
• Make referrals to our Money Advice and Tenancy Support teams when required.
• Create adverts and marketing campaigns in partnership with Neighbourhood Specialists.
• Ensure accurate tenancy agreements and sign-up packs are produced.
• Ensure new and prospective customers receive excellent customer service during the lettings process.

• Perform general administrative duties to support the work of the Neighbourhoods team, including but not limited to: purchase order and invoice management, processing decorating vouchers, dealing with invoices for Council Tax and utility bills, assessing applications to join our mutual exchange system, processing Subject Access Requests when required.

Interviews will be held on Thursday 3 July 2025.