At a Glance
- Tasks: Deliver face-to-face customer services and support in neighbourhoods, driving social impact.
- Company: Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Competitive salary, 40 days holiday, flexible working, and health cash plan.
- Other info: Join a diverse team committed to creating positive spaces and opportunities.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: GCSE standard or equivalent; experience in customer service and partnership working.
The predicted salary is between 31160 - 40000 £ per year.
About the Role
We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face-to-face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role.
Key Responsibilities
- Social Impact
- Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver.
- Support the delivery of Neighbourhood Improvements and opportunities for customers.
- Develop strong connections with partners, organisations and community groups doing positive work in our communities.
- Tenancy Management
- Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate.
- Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively.
- Tenancy Sustainment
- Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy.
- Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers.
- Customer Service and Customer Voice
- Focus on the delivery of high-quality customer service.
- Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
- Neighbourhood Plus
- Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.
- Partnership Working
- Contribute to excellent external partnership work to support effective service delivery.
- Be an ambassador for the organisation and an advocate for customers.
- Professional Curiosity
- Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details.
Skills and Experience
- Knowledge and Awareness of related housing regulations/law.
- Experience of delivering face-to-face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Engage and successfully work with complex and challenging caseloads/individuals.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- Ability to support external funding bids as and when required.
- Experience of delivering on-site projects and improvements.
Qualifications
- Essential: Educated to a GCSE standard or equivalent qualifications/experience.
- Desirable: Relevant professional qualification e.g. CIH.
About the Organisation
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns/questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team.
neighbourhood-partnership-specialist in Longridge employer: Onward
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StudySmarter Expert Advice🤫
We think this is how you could land neighbourhood-partnership-specialist in Longridge
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Onward.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Onward!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Onward, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Onward or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace neighbourhood-partnership-specialist in Longridge
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Onward:Before hitting send, make sure to tailor your application specifically to Onward! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Onward
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
