About The Role
What you can expect from us
- We offer a competitive salary of £37,250 per annum
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. - Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the 'Learning for life' scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the Role
We are seeking a Supported Housing Specialist to join our Operations team in the Merseyside area on a 12-month fixed-term contract. The purpose of the role is to deliver a specialist Supported Housing service to all our vulnerable customers across the organisation working collaboratively with managing agents and neighbourhoods to ensure a high level of customer service.
A full UK driving licence is essential, as the role requires regular travel across Knowsley, St Helens and Sefton.
This position is available as an internal secondment and offers an excellent opportunity to gain valuable experience, develop your skills, and make a meaningful contribution within a new team.
Key Responsibilities
Service Delivery
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Be accountable for the supported housing service, managing agents, compliance, and risk of individual supported housing schemes.
Deliver bespoke supported housing service tailored to the individual customer and scheme.
Customer Service
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Be accountable for all customers issues and be visible within our supported housing schemes.
Work with managing agents to ensure that all housing management and health and safety are dealt with in a professional manner.
Ensure that management agreement responsibilities are met by managing agents and Onward.Deal with all customers facing issues and enquiries.
Neighbourhood and Property Management
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Deliver targeted supported housing services to individual schemes ensuring collaboration with neighbourhoods.
Ensure all voids, lettings and housing management issues are dealt with effectively taking ownership of any issues within the schemes/ projects and liaising with managing agents to ensure effective partnerships.
Contributing to the neighbourhood and property investment plans and work to achieve the monthly targets.
Provide a comprehensive tenancy management service which includes voids, lettings, allocations, rent arrears, and compliance inspections on all individual schemes.
Customer Engagement
- Work collaboratively to engage with supported housing customer ensuring their voice is heard. Be an ambassador for our organisation and an advocate for our customers.
Skills and Experience
Essential
- Experience of working in a supported housing environment with experience of vulnerable customers.
- Experience of delivering housing management and compliance functions.
- Experience / knowledge of regulatory requirements in a supported housing context.
- Experience of delivering a first-class service to customers.
- Experience of partnership working, to deliver supported housing such as: local authorities, commissioning teams and partner agents, and funding providers.
- Experience of working proactively to ensure all KPI's and neighbourhood metrics are met each month.
- IT skills - Microsoft Office up to an intermediate level.
Desirable
- Awareness of Matrix Management and how this works at a neighbourhood level.
Qualifications
Essential
- Educated to GCSE Level or equivalent qualification / relevant experience.
- Relevant Housing Qualification / Experience.
About Us
About Onward
Onward Repairs
is the in-house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer-first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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Supported Housing Specialist in Liverpool employer: Onward
Join a dynamic finance team as a Senior Financial Accountant - Assets, where you will enjoy a competitive salary and an impressive 40 days of paid holiday per year. Our supportive work culture prioritises employee well-being with flexible working arrangements, comprehensive health benefits, and robust career development opportunities, making it an ideal environment for professionals seeking meaningful growth in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Specialist in Liverpool
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Onward.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Onward? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Onward's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Supported Housing Specialist role at Onward, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Onward
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Onward operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Onward. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Onward.
