At a Glance
- Tasks: Support housing tenants with inquiries and deliver top-notch customer service.
- Company: Join a dynamic team at a leading housing organisation.
- Benefits: Enjoy 40 days of paid holiday, flexible working, and health perks.
- Other info: Great opportunities for training and career development await you.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26350 - 26350 £ per year.
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Benefits
- We offer a competitive salary of
- £26,350 per annum
- 32 days annual leave plus bank holidays, totaling 40 days paid holiday per annum, which is equivalent to 8 weeks.
- Opportunity to increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A flexible working environment with family-friendly policies.
- Simply Health cash plan with benefits including dental, optical, physiotherapy, 24HR private GP access, and more. Family extension options available.
- Paid leave for sickness, maternity, paternity, and adoption.
- Up to £150 annually through the ‘Learning for Life’ scheme.
- Access to discounts and cashback offers across retail, automotive, holidays, and cycle to work schemes.
- Support for career development through training and qualifications.
- Working Hours and Location
This role is based at our Accrington office.
Hours are Monday to Friday, 8am – 6pm.
Full-time colleagues work 35 hours per week on a shift rotation: 8am to 4pm, 9am to 5pm, or 10am to 6pm.
Induction involves a 2-week onboarding process followed by a 2-week training academy. Continuous development opportunities are available to support your career growth with Onward.
About the Role
We are seeking
Customer Service Specialists to join our busy Customer Services Team, supporting housing tenants and customers.
Your role involves delivering a professional, high-quality multi-channel customer experience, handling inquiries related to tenancies, repairs, complaints, payments, and housing applications.
- What We Are Looking For
- Experience in a multi-channel contact centre environment.
- Excellent communication skills via phone, email, and social media.
- Strong empathy and complaint handling skills.
- Attention to detail and active listening skills.
- Resilience and ability to manage priorities.
We value potential, attitude, and the ability to develop a long-term career with us.
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Customer Service Specialist employer: Onward
Join a dynamic finance team as a Senior Financial Accountant - Assets, where you will enjoy a competitive salary and an impressive 40 days of paid holiday per year. Our supportive work culture prioritises employee well-being with flexible working arrangements, comprehensive health benefits, and robust career development opportunities, making it an ideal environment for professionals seeking meaningful growth in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Onward. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Onward before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Onward:Your cover letter is your chance to shine! Tell us why you want to work at Onward specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Onward!
How to prepare for a job interview at Onward
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
