At a Glance
- Tasks: Join our team as a Lettings Specialist, delivering top-notch lettings services.
- Company: Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy 32 days annual leave, flexible working, and a competitive salary of £28,700.
- Other info: Diverse and inclusive workplace with excellent training and growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: GCSE standard or equivalent; customer service experience preferred.
The predicted salary is between 31160 - 31160 £ per year.
About The Role
We are seeking a Lettings Specialist to join our Neighbourhoods team in the Lancashire area on a permanent basis. The purpose of the role is to play an essential role in the delivery of an effective lettings service across Onward’s geography that is fair, transparent and meets individual needs.
Key Responsibilities
- Proactive administering and management of choice-based lettings systems and waiting lists for rehousing to enable offers to be made.
- Ensure nomination targets are achieved and build effective relationships with local authority partners and choice-based lettings providers.
- Contribute to excellent external partnership work to support an effective letting service.
- Respond to lettings and housing options enquiries and provide housing advice to prospective customers.
- Support vulnerable customers, playing an active role in initiatives aimed at reducing homelessness and creating sustainable tenancies.
- Develop adverts and marketing campaigns in partnership with colleagues.
- Ensure accurate tenancy agreements and sign-up packs are produced.
- Effective processing of invoices, management of council tax, and other neighbourhood administrative duties as required.
- Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
- Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.
- Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities.
Skills and Experience
- Knowledge and awareness of related housing regulations/law.
- Experience of delivering face-to-face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Engage and successfully work with complex and challenging caseloads/individuals.
- An understanding of the social, economic and political context in the neighbourhoods in which we operate.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- An understanding of lettings policies and procedures.
Qualifications
- Essential: Educated to GCSE standard or equivalent qualification/experience.
- Desirable: Relevant professional qualification e.g. CIH.
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads; we’re here to make a real difference.
lettings-specialist in Accrington employer: Onward
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StudySmarter Expert Advice🤫
We think this is how you could land lettings-specialist in Accrington
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Onward.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Onward? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Onward's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace lettings-specialist in Accrington
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the lettings-specialist role at Onward, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Onward
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Onward operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Onward. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Onward.
