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- Tasks: Provide top-notch support to housing tenants via phone, email, and social media.
- Company: Join Onward, a forward-thinking organisation dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, competitive salary, health cash plans, and 32 days of annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in a multi-channel contact centre and strong customer service abilities.
The predicted salary is between 25000 - 32000 £ per year.
Onward is seeking a Customer Service Specialist to join their team in Accrington. The role involves providing high-quality support to housing tenants through telephone, email, and social media.
Ideal candidates will have:
- Experience in a multi-channel contact centre
- Excellent customer service skills
- A strong ability to handle competing priorities
The position offers a competitive salary, flexible working hours, and comprehensive benefits including health cash plans and 32 days of annual leave.
Housing Customer Experience Specialist in Accrington employer: Onward
Contact Detail:
Onward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Experience Specialist in Accrington
✨Tip Number 1
Make sure to research Onward and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with tenants. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. It shows that you’re engaged and keen to learn more about the team and the company culture.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that come up.
We think you need these skills to ace Housing Customer Experience Specialist in Accrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Customer Experience Specialist role. Highlight your experience in multi-channel contact centres and showcase your customer service skills to grab our attention!
Showcase Relevant Experience: When detailing your previous roles, focus on specific examples that demonstrate your ability to handle competing priorities. We love seeing how you've successfully managed multiple tasks while providing top-notch support.
Be Personable: Remember, we’re looking for someone who can connect with our tenants! Use a friendly tone in your application to reflect your personality and customer service approach. It’s all about making that great first impression!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Onward
✨Know Your Stuff
Before the interview, make sure you understand Onward's mission and values. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their customer service goals.
✨Showcase Your Skills
Prepare specific examples from your past experience that highlight your customer service skills, especially in a multi-channel contact centre. Think about times when you successfully handled competing priorities or resolved difficult situations. This will show them you have the right skills for the role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It shows that you value communication, which is crucial for a Customer Experience Specialist.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.