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- Tasks: Analyse and report on dealer information tickets to track field quality concerns.
- Company: Join a leading automotive OEM client focused on innovation and quality.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team tackling real-world automotive challenges and making an impact.
- Qualifications: No specific experience required; just a passion for problem-solving and attention to detail.
- Other info: Ideal for tech-savvy individuals eager to learn in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a Field Engineer (Automotive - passenger vehicle) deployed to OEM client:
- Analyse, categorise and report on dealer Information Tickets to identify, hand over and track progress of emerging field quality concerns.
- Process (a peak of) up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day.
- Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues.
- Review tickets against internal sources (i.e. photo booth) where appropriate and flag incorrect claims for rejection.
- Flag any new/unique issue identified.
- Cluster any identical topics together and report number of occurrences.
- Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner.
- Review all open topics against planned timing and present all topics pending an update at daily launch meeting.
- Report weekly statistics of DISS analysis to support issue resolution: number of topics opened, closed, and number of ageing topics etc.
Field Engineer employer: Onward Technologies Limited
Contact Detail:
Onward Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the DISS system and its functionalities. Understanding how to navigate and utilise this tool effectively will give you a significant advantage during your interview.
✨Tip Number 2
Brush up on your analytical skills, especially in categorising and reporting data. Being able to demonstrate your ability to process and analyse information quickly will be crucial for this role.
✨Tip Number 3
Prepare to discuss your experience with quality assurance processes. Highlight any previous roles where you identified and resolved technical issues, as this will resonate well with the responsibilities of the Field Engineer position.
✨Tip Number 4
Showcase your communication skills, particularly in presenting findings and collaborating with teams. Being able to clearly articulate issues and next steps is essential for success in this role.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Engineer in the automotive sector. Familiarise yourself with terms like DISS Tickets and field quality concerns to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Focus on any previous roles where you've analysed data, categorised information, or worked with technical issues in the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to illustrate how you can handle tasks like processing DISS Tickets and reporting statistics.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves analysing and reporting on technical information.
How to prepare for a job interview at Onward Technologies Limited
✨Know Your Technical Stuff
As a Field Engineer, you'll need to demonstrate your understanding of automotive systems and technical issues. Brush up on common problems related to passenger vehicles and be ready to discuss how you would approach analysing and categorising DISS tickets.
✨Familiarise Yourself with DISS
Since the role involves processing DISS Tickets, make sure you understand what they are and how they work. If possible, review any available resources or documentation about DISS to show your initiative and preparedness during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully identified and resolved technical issues, especially in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you work within a team. Share examples of how you've communicated effectively in previous roles, particularly in presenting findings or updates in meetings.
