Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and analyse customer-reported vehicle issues to find root causes and solutions.
- Company: Leading automotive company focused on quality and customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and a chance to work with industry experts.
- Why this job: Make a real difference in vehicle quality and customer experience while developing your skills.
- Qualifications: Analytical mindset and problem-solving skills; teamwork is essential.
- Other info: Onsite role with opportunities for professional growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Location: Midland
Project Tenure: 1 year
Contract Outside IR 35
The scope of this project covers the structured investigation and root cause analysis of customer-reported issues across all vehicle systems, including Body & Trim, Electrical, and Chassis & Powertrain. The objective is to deliver clear, evidence-based understanding of failure modes to enable rapid and effective problem solving, protect existing customers, and prevent recurrence in future production.
This initiative will establish a consistent and disciplined approach:
- Problem Identification: Reviewing customer complaints, warranty claims, field data and service feedback to confirm and define the specific problem statement.
- Root Cause Investigation: Conducting structured technical analysis using recognised diagnostic and investigative methods (e.g. 5-Why, Ishikawa, Fault Tree Analysis) to determine true root cause.
- Evidence Gathering: Collecting and validating physical, digital and analytical data to support findings and conclusions.
- Cross-Functional Collaboration: Working with Engineering, Manufacturing, Quality and Supplier teams to ensure alignment and knowledge sharing throughout the investigation process.
- Communication and Reporting: Producing clear, factual documentation of findings and presenting outcomes to stakeholders to support timely resolution and long-term corrective actions.
Work customer relevant technical issues through to root cause:
- Document progress using the 8D Problem Solving template.
- Create and present status reports, using Bentley templates, to be shared at internal ‘Handover’ and Escalation meetings as required.
- Support must be exclusively onsite, as in person interactions are required to handle parts and enable the above interactions.
- Target Time from new Topic assigned to completion/handover = 11 Weeks in line with internal targets.
- Provide weekly status updates (and discuss support or escalation points) to the Technical Manager: Field Quality Steering and/or Field Quality Analysis Manager.
Field Quality Problem Analysis in Bickenhill employer: Onward Technologies Limited
Contact Detail:
Onward Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Quality Problem Analysis in Bickenhill
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend relevant events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to problem analysis and root cause investigation. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your technical know-how! Be ready to discuss specific methodologies like 5-Why or Ishikawa during interviews. This will demonstrate your expertise and understanding of the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Quality Problem Analysis in Bickenhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Quality Problem Analysis role. Highlight relevant experience in problem identification and root cause investigation, and don’t forget to mention any cross-functional collaboration you've done!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality analysis and how your skills align with the job description. Be specific about your experience with structured technical analysis methods like 5-Why or Ishikawa.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to produce clear documentation and reports. Mention any experience you have in presenting findings to stakeholders, as this will show you can effectively share your insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on that opportunity!
How to prepare for a job interview at Onward Technologies Limited
✨Know Your Problem-Solving Methods
Familiarise yourself with the diagnostic methods mentioned in the job description, like 5-Why and Ishikawa. Be ready to discuss how you've applied these techniques in past roles or projects, as this will show your practical understanding and ability to tackle complex issues.
✨Showcase Your Evidence-Gathering Skills
Prepare examples of how you've collected and validated data in previous positions. Highlight any tools or processes you used to support your findings, as this will demonstrate your analytical skills and attention to detail, which are crucial for this role.
✨Emphasise Cross-Functional Collaboration
Think of instances where you've worked with different teams, such as Engineering or Quality. Be ready to share how you facilitated communication and knowledge sharing, as this role requires strong collaboration skills to ensure effective problem-solving.
✨Practice Clear Communication
Since you'll need to produce clear documentation and present findings, practice explaining complex concepts in simple terms. Consider doing mock presentations to friends or family to build your confidence and ensure your communication is on point for the interview.
