At a Glance
- Tasks: Support the Housing Repairs Team with administration and data management.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy 32 days annual leave, flexible working, and a competitive salary.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer service experience and IT skills are essential.
The predicted salary is between 29400 - 29400 £ per year.
About the Role
We are looking for a Housing Repairs Coordinator to join our Onward Repairs team on a 6 months fixed term basis based in Merseyside. The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team. This role is currently based in our Merseyside office three days per week (Tue Wed Thurs), with home working on Monday and Friday.
Key Responsibilities
- Data entry and Administration
- Enter data into Onwards Asset Management systems ensuring good standards of data quality.
- Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
- Raise works orders and update project details on the Asset Management systems.
- Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
- Extract standard reports and produce ad-hoc reports as required.
- Provide support and advice to others in the team as an advanced user of the Asset Management systems.
- Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
- Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.
Contracts and Budgets
- Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
Skills/Experience
- Essential
- Experience of delivering customer service
- Experience of partnership working
- Experience of working as part of a team
- IT skills – Microsoft office to Intermediate level
- Experience of following set policies and processes
- Desirable
- Knowledge and awareness of related housing regulations/ law
- Understanding of Budgetary controls
- Knowledge of Sub-contractor and repairs services
Qualifications
- Desirable
- Educated to GCSE standard or equivalent qualification/ experience
- Knowledge and understanding of building construction, property maintenance and planned investment
About Us
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.
We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Housing Repairs Coordinator in West Kirby employer: Onward Homes
Onward Homes is an exceptional employer, offering a dynamic work culture that prioritises safety and compliance while fostering employee growth. With a commitment to professional development and a supportive environment, team members can thrive in their roles, making a meaningful impact across the North West region. The blend of office-based collaboration and community engagement ensures a rewarding experience for those dedicated to enhancing fire safety for our customers and colleagues.
