Benefits
- Competitive salary of £59,800 per annum
- 32 days annual leave plus bank holidays—40 days paid holiday per annum (8 weeks)
- Salary Finance: access to short‑ and long‑term loans and a savings facility
- Opportunity to increase annual leave by service or through the holiday purchase scheme
- Immediate entry to our pension scheme (matched contributions up to 10%)
- Flexible working environment with family‑friendly policies
- Health cash plan with financial benefits and optional extension for family
- Cover includes dental, optical, physiotherapy, 24‑hour private GP access, and more
- Paid leave for absence including sickness, maternity, paternity, and adoption leave
- £150 annually through the ‘Learning for Life’ scheme
- Wide range of discounts and cash‑back offers—from retail and automotive to holidays and cycle‑to‑work scheme
- Career development support with training and qualifications
Operations Manager – Housing Repairs
Based from our Watson Building (Liverpool) office, the successful candidate will have direct responsibility for in‑house trade colleagues operating across Merseyside and Wirral. The role involves working closely within our neighbourhood teams across the region, with occasional opportunities for home working.
Key Responsibilities
- Delivery & Quality: Manage day‑to‑day repairs teams to deliver quality, customer‑focused services that provide excellent value for money; support delivery of a plan and continuous improvements and efficiency.
- Resources: Manage productivity and work‑planning systems to ensure robust use of all resources including supply chain; identify improvements and support direct reports.
- Financial & Value for Money: Ensure key operational and financial targets are achieved; support identification and implementation of new business or operational areas.
- Health & Safety: Ensure safe working methods, adherence to health and safety measures, and that operatives are suitably qualified and trained.
- Systems: Maintain appropriate systems and controls that support delivery of projects, continuous improvement, and risk monitoring.
- Management, Leadership and Culture Change: Manage budgets, resources and priorities; drive culture change based on Onward values.
- Partnership Working: Identify, build and develop an extensive network of internal and external partnerships; act as an ambassador for the organisation.
Essential Skills and Experience
- Experience managing a similar construction trade‑based maintenance business.
- Proven ability to deliver a quality customer‑centred repairs service.
- Commercial knowledge and understanding.
- Effective management of productivity, resource and work‑planning.
- Effective supply‑chain management.
- Excellent written and verbal communication skills, with proven influence on senior stakeholders and customers.
- Experience managing and leading a high‑performance team within a diverse organisation.
Qualifications – Essential
- (HNC) in Building or Construction Relevant.
- IOSH Health and Safety qualification or experience.
Qualifications – Desirable
- BSc Building and Construction or Level 6.
- CIOB, Chartered Surveyor or equivalent qualification.
- Recognised trade qualification.
About Onward Repairs
Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We are committed to building 500 new homes each year and to creating positive, inclusive workplaces.
We are an equal opportunities employer and welcome applications from all backgrounds.
