At a Glance
- Tasks: Lead efforts to tackle anti-social behaviour and support community safety.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy a competitive salary, 40 days holiday, and flexible working options.
- Other info: Dynamic role with opportunities for training and career development.
- Why this job: Make a real difference in communities and help residents feel safe.
- Qualifications: GCSEs or relevant experience; knowledge of housing legislation is a plus.
The predicted salary is between 40650 - 40650 £ per year.
About The Role
- What you can expect from us
- We offer a competitive salary of £40,650 per annum
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the Role
Make a Real Difference in Our Communities
At Onward, we're committed to creating places where people can thrive.
We're looking for a dedicated and resilient Safer Neighbourhood Specialist to join our team, helping residents feel safe and supported in their homes and neighbourhoods.
This is a rewarding role where you'll take the lead on tackling anti-social behaviour (ASB), harassment and hate crime issues, balancing prevention, diversion and enforcement to achieve positive outcomes for customers and communities.
Working closely with residents, colleagues, partner agencies and legal teams, you'll play a vital role in making our neighbourhoods safer places to live.
What You'll Be Doing
As a Safer Neighbourhoods Specialist (ASB), you'll manage a varied caseload of ASB and community safety cases from initial assessment through to resolution, ensuring customers receive a responsive and professional service throughout.
Key responsibilities include
- Investigating reports of anti-social behaviour, harassment and hate crime, taking appropriate action to resolve issues.
- Providing advice and guidance to customers, colleagues and partners on community safety and ASB-related matters.
- Managing a complex caseload, ensuring cases are progressed efficiently and in line with policies, procedures and legislative requirements.
- Developing strong working relationships with local authorities, support agencies, police and community organisations to address neighbourhood issues.
- Chairing and attending multi-agency meetings to coordinate effective interventions and solutions.
- Preparing legal documentation, witness statements and evidence bundles for court proceedings.
- Working closely with legal representatives in relation to injunctions, possession proceedings and breaches of court orders.
- Attending court hearings and providing evidence where required.
- Maintaining accurate records, case notes and management information to support robust case management and reporting.
- Supporting and promoting community safety initiatives, awareness campaigns and partnership events across our neighbourhoods.
- Identifying opportunities for funding, partnership projects and innovative approaches to improve community safety outcomes.
What We're Looking For
We're seeking someone who is confident, organised and passionate about supporting communities.
You'll have excellent communication skills and the ability to manage sensitive situations with professionalism and empathy.
Essential Experience and Knowledge
- Knowledge and awareness of relevant housing legislation and regulations.
- Experience of delivering face-to-face customer service in a challenging environment.
- Experience of developing effective partnerships with local authorities, support agencies and community groups.
- Good understanding of the social, economic and political factors affecting local communities.
- Strong IT skills, including Microsoft Office applications.
- Understanding of County Court procedures and relevant legislation relating to anti-social behaviour, harassment and hate crime.
Desirable
- Understanding of the wider community safety agenda and multi-agency partnership working.
- Knowledge of information sharing principles relating to crime prevention and community safety.
- Experience of court advocacy, legal case preparation or enforcement action within a housing or community setting.
- Relevant professional qualification, such as CIH.
Qualifications
Essential
- GCSEs (or equivalent) or demonstrable relevant experience.
Desirable
- Professional housing or community safety qualification (e. g. CIH).
About Us
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year.
We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.
We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates.
Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process.
We do not use AI to make hiring decisions.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on Human Resources Team@onward. co. uk and a member of the HR Team will be in touch.
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Safer Neighbourhood Specialist (ASB Officer) in Manchester employer: Onward Homes
Onward Homes is an exceptional employer located in the heart of Lancashire, offering a supportive and flexible working environment for Joiners dedicated to property maintenance. With a strong emphasis on employee growth, competitive salaries, and comprehensive benefits such as pension schemes and generous holiday allowances, Onward Homes fosters a culture of excellence and teamwork, making it an ideal place for skilled professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Safer Neighbourhood Specialist (ASB Officer) in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Onward Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Onward Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Onward Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Onward Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Safer Neighbourhood Specialist (ASB Officer) in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Onward Homes:Before hitting send, make sure to tailor your application specifically to Onward Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Onward Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
