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- Tasks: Manage debt accounts and enhance customer service for housing clients.
- Company: Leading housing provider in Manchester with a focus on community support.
- Benefits: Flexible work hours, largely home-based, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in welfare and income recovery.
- Qualifications: Experience in housing, strong negotiation skills, and knowledge of welfare benefits.
- Other info: Contribute to team goals and enjoy a dynamic work culture.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider in Manchester is seeking an Early Intervention Officer to manage debt accounts and enhance customer service. The role involves handling arrears cases, providing welfare benefit guidance, and ensuring timely customer interactions across multiple channels.
Candidates should have experience in housing, strong negotiation skills, and a solid understanding of welfare benefits. The position offers flexibility in work hours and is largely home-based with minimum office attendance. The ideal candidate will contribute to team KPIs, ensuring operational efficiency and sustainability.
Hybrid Rent Arrears Officer | Welfare & Income Recovery in Manchester employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Rent Arrears Officer | Welfare & Income Recovery in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your negotiation skills. Think of real-life scenarios where you've successfully managed debt accounts or provided welfare guidance, and be ready to share those stories!
✨Tip Number 3
Show off your customer service chops! During interviews, highlight how you've enhanced customer interactions in previous roles. Remember, it’s all about making a positive impact on the people you serve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Hybrid Rent Arrears Officer | Welfare & Income Recovery in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing and welfare benefits. We want to see how your skills match the role, so don’t be shy about showcasing your negotiation skills and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with arrears cases and how you can contribute to our team’s KPIs. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves timely customer interactions, make sure to highlight your communication skills in your application. We love candidates who can engage effectively across multiple channels, so give us examples of how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onward Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and housing regulations. Being able to discuss specific cases or examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Show Off Your Negotiation Skills
Prepare to demonstrate your negotiation skills during the interview. Think of scenarios where you successfully resolved conflicts or helped clients manage their arrears. This will highlight your ability to handle sensitive situations effectively.
✨Customer Service is Key
Since the role involves enhancing customer service, be ready to share examples of how you've gone above and beyond for customers in the past. Discussing your approach to timely interactions across multiple channels will show you understand the importance of communication.
✨Flexibility and Team Spirit
As this position offers flexibility, emphasise your ability to work independently while also contributing to team KPIs. Share experiences where you’ve collaborated with others to achieve common goals, showcasing your commitment to operational efficiency and sustainability.
