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- Tasks: Manage rent and debt accounts while providing essential support to customers.
- Company: Join Onward Homes, a forward-thinking housing organisation.
- Benefits: Flexible working hours, home-based role, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by supporting their financial wellbeing.
- Qualifications: Experience in housing roles and strong negotiation skills required.
- Other info: Collaborative team environment with a focus on operational efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Join the Customer Accounts team at Onward Homes as an Early Intervention Officer to efficiently handle lower-level arrears cases and perform essential administrative tasks that safeguard the company's income, enhance operational performance and support the long-term sustainability of customer tenancies.
Operational hours Mon-Fri, 9 -5 (some flexible work between 8am and 6pm dependent on business needs). Home-based with min 1 day per week in the Manchester office.
Housing experience in a similar role is essential to be considered for this position.
Your new role
- Manage rent, service charge and sundry debt accounts across all tenures up to court level, ensuring timely customer engagement and high income collection.
- Provide basic welfare benefit guidance and liaise with relevant agencies to support customer financial wellbeing and tenancy sustainability.
- Handle income-related customer interactions across multiple channels, contributing to team KPIs through proactive performance and collaboration.
- Deliver tailored, high-quality customer service while working with internal and external partners to achieve positive outcomes and operational efficiency.
Qualifications
- Experience in a similar housing role dealing with tenants and income/rents.
- Demonstrated success in debt collection or rent arrears with strong negotiation abilities.
- Solid understanding of welfare benefits and the ability to provide accurate guidance.
Early Intervention Officer in Manchester employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Intervention Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Early Intervention Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of welfare benefits and debt collection strategies. We want you to be able to showcase your expertise and demonstrate how you can contribute to Onward Homes' mission of supporting customer tenancies.
✨Tip Number 3
Don’t forget to tailor your approach! When you get the chance to chat with potential employers, highlight your experience in managing rent and service charge accounts. Show them how your skills align perfectly with their needs and the role's requirements.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Onward Homes. Let’s make it happen!
We think you need these skills to ace Early Intervention Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing and debt collection. We want to see how your skills match the Early Intervention Officer role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customer tenancies and how your background makes you a perfect fit for our team at Onward Homes.
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight any previous experience where you’ve delivered high-quality service. We love candidates who can demonstrate their ability to engage with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Early Intervention Officer position. Plus, it’s super easy!
How to prepare for a job interview at Onward Homes
✨Know Your Stuff
Make sure you brush up on your housing knowledge, especially around rent arrears and welfare benefits. Familiarise yourself with common challenges tenants face and how you can help them. This will show that you're not just interested in the role but also genuinely care about supporting customers.
✨Showcase Your Skills
Prepare to discuss specific examples from your past experience where you've successfully managed debt collection or handled tenant interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your negotiation skills and customer service excellence.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving abilities. Think about how you would handle difficult conversations with tenants or manage multiple cases at once. Practising these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the team dynamics, KPIs, or the company's approach to customer engagement. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
