At a Glance
- Tasks: Inspect communal spaces and ensure high-quality customer service in neighbourhoods.
- Company: Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Competitive salary, 40 days holiday, flexible working, and health cash plan.
- Other info: Join a diverse team committed to creating positive spaces and opportunities.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: GCSE standard or equivalent, customer service experience, and driving licence.
The predicted salary is between 37250 - 37250 £ per year.
About The Role
Benefits include
- Competitive salary of £37,250 per annum.
- 32 days annual leave plus bank holidays, a total of 40 days paid holiday per annum (8 weeks).
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- Great flexible working environment, with a range of family friendly policies.
- Health cash plan with financial benefits and option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity and adoption leave.
- Access up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About the role
We are looking for a
Communal Spaces Specialist to join our neighbourhoods team on a permanent basis.
The purpose of the role is to inspect all general needs communal buildings and carry out any customer related compliance activities.
Ensure high‑quality customer service and collaborate well with colleagues and partners.
Champion the Onward values to enable people and communities to be their best.
Responsibilities
- Carry out communal inspections on all general needs buildings.
- Ensure buildings are free of goods, report any health and safety hazards and repairs.
Work cooperatively with customers and colleagues to take all reasonable steps to ensure the safety of shared spaces and enforce the tenancy agreement where appropriate.
- Carry out customer‑related compliance activities which fall into the remit of the Neighbourhood team.
- Support the identification and delivery of any improvements needed in communal spaces.
Develop strong relationship with internal teams and customers to improve the look and feel of schemes.
- Engage with the budget setting process to identify budget requirements.
- Focus on the delivery of high‑quality customer service.
Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.
- Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.
- Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers.
- Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and details.
Skills / Experience
Essential
- Knowledge and awareness of related housing regulations/law.
- Experience delivering face‑to‑face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Experience delivering on‑site projects and improvements.
- Good understanding of health and safety hazards and building safety.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- A full UK driving licence and access to your own car.
- Occasional working outside regular office hours and ability to work across Onward’s geography if required.
Qualifications
- Educated to GCSE standard or equivalent qualification/experience.
- Desirable: Relevant professional qualification e. g. CIH.
About Us
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year.
We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.
We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates.
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Communal Spaces Specialist in Manchester employer: Onward Homes
Onward Homes is an exceptional employer located in the heart of Lancashire, offering a supportive and flexible working environment for Joiners dedicated to property maintenance. With a strong emphasis on employee growth, competitive salaries, and comprehensive benefits such as pension schemes and generous holiday allowances, Onward Homes fosters a culture of excellence and teamwork, making it an ideal place for skilled professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Communal Spaces Specialist in Manchester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Onward Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Onward Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Communal Spaces Specialist in Manchester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Onward Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Onward Homes
✨Get to Know Public Sector Values
Before your interview with Onward Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Onward Homes.
