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- Tasks: Support the Onward Repairs Team with administration and data management tasks.
- Company: Onward Homes is a leading social housing provider in the North West, dedicated to building communities.
- Benefits: Enjoy 32 days of annual leave, flexible working, and a comprehensive health cash plan.
- Why this job: Make a real impact in housing while developing your career in a supportive environment.
- Qualifications: Customer service experience and IT skills are essential; housing knowledge is a plus.
- Other info: Entry-level position with opportunities for training and career growth.
The predicted salary is between 22700 - 33000 £ per year.
Join to apply for the Housing Repairs Co-ordinator role at Onward Homes
2 days ago Be among the first 25 applicants
Join to apply for the Housing Repairs Co-ordinator role at Onward Homes
- We offer a competitive salary of £28,250 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance – access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
What You Can Expect From Us
- We offer a competitive salary of £28,250 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance – access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About The Role
We are looking for a Housing Repairs Coordinator to join our Onward Repairs team on a permanent basis. The responsibility of the role is to provide technical and general administration support to the Onward Repairs Team.
- Data entry and Administration
Enter data into Onwards Asset Management systems ensuring good standards of data quality.
Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
Raise works orders and update project details on the Asset Management systems.
Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
Extract standard reports and produce ad-hoc reports as required.
Provide support and advice to others in the team as an advanced user of the Asset Management systems.
Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.
- Contracts and Budgets
Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
Monitor contractor performance and customer satisfaction.
Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
Follow and Implement action plans to address budget variances.
Ensure that delegated authorities are adhered to.
Skills/Experience
Essential
- Experience of delivering customer service
- Experience of partnership working
- Experience of working as part of a team
- IT skills – Microsoft office to Intermediate level
- Experience of following set policies and processes
Desirable
- Knowledge and awareness of related housing regulations/ law
- Understanding of Budgetary controls
- Knowledge of Sub-contractor and repairs services
Qualifications
Desirable
- Educated to GCSE standard or equivalent qualification/ experience
- Knowledge and understanding of building construction, property maintenance and planned investment
About Onward Homes
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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Housing Repairs Co-ordinator employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Co-ordinator
✨Tip Number 1
Familiarise yourself with the Asset Management systems mentioned in the job description. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss your potential contributions more confidently.
✨Tip Number 2
Highlight any previous experience in customer service and partnership working. Be ready to share specific examples of how you've successfully collaborated with teams or resolved customer issues, as this is crucial for the role.
✨Tip Number 3
Research Onward Homes and their commitment to social housing. Being knowledgeable about their mission and values will not only help you tailor your responses but also demonstrate your genuine interest in the organisation.
✨Tip Number 4
Prepare questions related to the role and the team dynamics. Asking insightful questions during your interview shows that you're engaged and serious about the position, which can set you apart from other candidates.
We think you need these skills to ace Housing Repairs Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Housing Repairs Co-ordinator role. Focus on customer service, teamwork, and any IT skills you possess, especially with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing and repairs. Mention specific experiences that demonstrate your ability to manage projects, liaise with contractors, and ensure customer satisfaction.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided administrative support or worked in a housing-related environment. Include examples of how you followed policies and processes effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Onward Homes
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Housing Repairs Co-ordinator. Familiarise yourself with the key tasks such as data entry, contract administration, and contractor performance monitoring. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since experience in delivering customer service is essential, prepare examples from your past roles where you successfully resolved issues or improved customer satisfaction. Highlighting your ability to work well with others will resonate with the interviewers.
✨Familiarise Yourself with Relevant Regulations
Brush up on housing regulations and laws that relate to the role. Understanding these will not only show your commitment to the field but also your readiness to handle the responsibilities that come with the position.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and future projects at Onward Homes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
