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For Companies At a Glance
- Tasks: Engage with the community, manage tenancies, and ensure neighbourhood sustainability.
- Company: Onward Homes is a leading social housing provider in the North West, committed to creating homes and communities.
- Benefits: Enjoy 40 days of paid holiday, flexible working, and a health cash plan for you and your family.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSEs or equivalent experience required; customer service experience and driving licence preferred.
- Other info: Part-time role with home-based flexibility and opportunities for training and development.
The predicted salary is between 17899 - 17899 £ per year.
Join to apply for the Housing Officer role at Onward Homes
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Join to apply for the Housing Officer role at Onward Homes
- We offer a competitive salary of £17,899.70 per annum (equivalent to £35,800 FTE) / £19.67 per hour.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
- Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
What You Can Expect From Us
- We offer a competitive salary of £17,899.70 per annum (equivalent to £35,800 FTE) / £19.67 per hour.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
- Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About The Role
We are seeking a Neighbourhood Specialist to join our Neighbourhoods team in Manchester on a part-time permanent basis. The purpose of this role is to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.
This role is predominately a home-based role, where there is no daily requirement to attend an office but candidates will need to attend as required for team meetings and collaborative working. There may also be occasional working outside of regular office hours.
Key Responsibilities
- Customer Service
Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries requiring a face to face visit. Be the visible presence of the organisation within our neighbourhoods. Listening to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.
- Neighbourhood Management
Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. Develop effective local partnerships with other front facing service providers operating in our neighbourhoods. Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.
- Landlord Services
Provide a comprehensive tenancy management service. Carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans. Manage Service Charges including preparing budgets, identifying renewals and consulting and informing residents. Carry out visits to customers in arrears when required to support the actions of the Income team.
Essential:
Skills & Experience
- Knowledge and awareness of related housing regulations/ law
- Experience of delivering face to face customer service
- Experience of developing partnership working with support agencies, local authorities and community groups
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate
- A Full UK Driving Licence and access to your own car
Desirable:
- IT skills – Microsoft office to Intermediate level
Qualifications
Essential:
- Educated to GCSE standard or equivalent qualification/ experience
Desirable:
- Relevant professional qualification e.g. CIH
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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Housing Officer employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing regulations and laws relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the responsibilities of a Housing Officer.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in neighbourhood management or social housing. Attend local community events or workshops to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your experience in delivering face-to-face customer service. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Tip Number 4
Research Onward Homes and their neighbourhood plans. Understanding their mission and values will allow you to tailor your conversations during interviews, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and housing regulations. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of your experience in neighbourhood management and partnership working. Make sure to express your enthusiasm for the role and the organisation's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Onward Homes
✨Know Your Housing Regulations
Familiarise yourself with the relevant housing laws and regulations before the interview. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully delivered face-to-face customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Showcase Partnership Development Experience
Be ready to discuss any previous experiences where you developed partnerships with local authorities or community groups. This is crucial for the role, so emphasise your ability to collaborate effectively.
✨Understand the Neighbourhood Context
Research the specific neighbourhoods you will be working in. Understanding the social, economic, and political context will help you answer questions about how you can contribute to the community effectively.
