Gas Supervisor

Colleague Benefits

• £40,239 per annum with opportunity to earn additional earnings through participation in an ‘out of hours’ standby service on a rota basis
• Multi‑skilled allowance of up to £750 per annum when accredited as multi‑skilled in tiling, plastering, or plumbing, subject to conditions
• Van (for business use, including home to work) and power tools provided
• 32 days annual leave plus bank holidays, with the option to further increase leave through the holiday purchase scheme
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A flexible working environment with a range of family‑friendly policies
• Health scheme with options to extend to your family
• Paid leave for absence including sickness, maternity, paternity, and adoption leave
• Access to up to £150 annually through the ‘Learning for life’ scheme
• Internal Award Scheme and discounts for household items and gym memberships
• Support to develop your career and grow your skills

About The Role

We are recruiting Gas Supervisors to cover repairs across the Merseyside and Cheshire area, providing all‑day‑to‑day repairs and vacant property repairs to our customers. The suitable candidate will be matched to the closest regional patch in Merseyside where possible to reduce excessive travel, but covering Greater Manchester or Lancashire at times may be required. Start and finish your day from home with no need to attend our office daily – just for team meetings. You may also be required to participate in an emergency ‘out of hours’ service as required. A full UK driving licence is required.

Purpose of the Role

Our Gas Supervisors will provide support to the Gas Team Leader in the delivery and co‑ordination of Gas servicing, repairs and installations in line with all group standards and key performance indicators, ensuring high standards and observing all legal, statutory and regulatory requirements while undertaking gas checks and services along with repair activities within customers’ homes, voids and for other clients.

Key Responsibilities

Delivery

• Assess, coordinate and undertake the most cost‑effective Gas repair solution ensuring value for money
• Organise materials, provide detailed information and communicate effectively with customers, other stakeholders and colleagues to deliver a high‑quality service
• Maintain an adequate store of materials, including van‑based stock, and proactively organise workload and commitments to ensure efficient delivery

Customer Service

• Provide excellent customer service whilst ensuring prompt work of the required standard

Liaison and Technical Advice

• Liaise with clients, customers and colleagues regarding access, safe working practices and assessment of repairs requirements and progress of repairs

Quality and Records

• Ensure all work is delivered to a high standard and maintain records on PDA and other required systems

Health and Safety, Work Equipment and Line Management

• Undertake work activities in line with all health and safety requirements and assist the promotion of Health & Safety
• Operate light machinery, plant and powered hand tools in accordance with recognised safety procedures and maintain allocated vehicles
• Provide line management cover to the team, managing resources to ensure objectives are achieved in the absence of the Team Leader

Internal Partnership Working

• Ensure collaborative working to deliver required service levels across the region

Essential – Skills, Experience and Knowledge

• Experience of gas systems and working within a commercial and domestic property maintenance environment
• Experience of working in a customer environment
• Track record of completing Gas Servicing programmes
• Proven ability to deliver a quality customer‑centred repairs service
• Experience of working in a target‑driven environment
• Sound knowledge of health and safety regulations, ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974

Desirable – Supervisory and Social Housing Experience

• Supervisory experience and experience of working within a commercial and domestic property maintenance environment
• Experience of delivering services within the social housing sector
• Experience of using PDA technology (hand‑held/mobile working technology)

Essential – Qualifications

• Qualified to City & Guilds / NVQ Level 3 (recognised Gas trade qualification)
• Qualified to work with Central heating, Water heaters, Cookers, Pipe work, unvented hot water, (formally ACOPS 1-14)
• Qualified Gas Safe Engineer (CCN1) – Install, Commission, Service, Safety Check Natural Gas and LPG and appropriate CSCS card
• A full UK driving licence is required

Desirable – Additional Qualifications and Training

• Hold relevant health & safety qualifications which relate to the sector
• Asbestos awareness training
• Relevant power tool, manual handling and appropriate training in COSHH & PPE
• Access equipment and working at height training (e.g. mobile work platforms)

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across 52 neighbourhoods. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads – we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date.