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- Tasks: Deliver gas servicing, installations, and repairs across Merseyside with a focus on customer satisfaction.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Competitive salary, flexible working, generous leave, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Gas Safe Engineer qualification and experience in customer-focused service required.
- Other info: Enjoy a dynamic work culture with a commitment to diversity and inclusion.
The predicted salary is between 32000 - 45000 £ per year.
We are recruiting a Gas Engineer to cover repairs across the Merseyside area providing all day-to-day repairs and vacant properties repairs for our customers. The suitable candidate will be matched to the closest regional patch in Merseyside (which includes Liverpool, Runcorn and The Wirral) where possible to reduce travel, but candidates may need to cover the Greater Manchester area or Lancashire at times. Start and finish your day from home with no need to attend our office daily – just for team meetings. You may also be required to participate in an emergency out of hours service as required. Provisional start date 16th March.
Purpose of the Role
Deliver Gas servicing, installations and breakdown repairs in line with all group standards and key performance indicators. Ensure high standards are consistently met while observing all legal, statutory and regulatory requirements while undertaking repair activities within customers’ homes, voids and for other clients as required.
Key Responsibilities
- Delivery: In line with Repairs specification or approved best practice assess, coordinate and undertake the most cost effective repair solution, organise materials, provide detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service.
- Ensure adequate store of materials are available and maintained, including van based stock, to undertake the required repair.
- Customer Service: Provide excellent customer service whilst ensuring prompt work of the required standard.
- Liaison and technical advice: Liaise with clients, customers and colleagues regarding access, safe working practices, assessment of repairs requirements and progress of repairs.
- Records: Complete jobs on PDA’s and maintain other records as required including access details, materials used, job progression and follow on information.
- Health and Safety: Undertake work activities in line with all health and safety requirements, demonstrate knowledge of key legislative health and safety information and safe working practices, and assist in promoting Health & Safety.
- Work equipment: Operate light machinery, plant and powered hand tools in accordance with safety procedures, and be responsible for the safe use and daily maintenance of allocated company vehicles.
Essential: Skills/Experience
- Experience of gas systems and working within a commercial or property maintenance environment.
- Track record of completing Gas Servicing programmes.
- Experience of working in a customer focused service and delivering a quality customer centred repairs service.
- Experience of working in a target driven environment.
- Sound knowledge of health and safety regulations, HASAWA 1974 and related ACOPS.
Desirable
- Experience of delivering services within the social housing sector.
- Experience of using PDA technology (hand held/mobile working technology).
- Hold relevant health & safety qualifications related to the sector; asbestos awareness; COSHH & PPE; working at height training; other related training.
Qualifications
- Qualified to City & Guilds / NVQ Level 3 (recognised Gas trade qualification).
- Qualified to work with Central heating, Water heaters, Cookers, Pipe work, unvented hot water (ACOPS 1-14).
- Qualified Gas Safe Engineer (CCN1) – Install, Commission, Service, Safety Check Natural Gas and LPG and appropriate CSCS card.
- A Full UK Driving Licence is required.
Benefits
- £38,350 (pay award pending) per annum with opportunity for additional earnings through participation in our out of hours standby service on a rota basis.
- Multi skilled allowance of up to £750 per annum when accredited as multi skilled in tiling, plastering, or plumbing, subject to conditions.
- Van (for business use, including home to work) and power tools provided.
- 32 days annual leave plus bank holidays; opportunity to increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A flexible working environment with family-friendly policies.
- Health scheme with financial benefits with options to extend to your family.
- Paid leave for sickness, maternity, paternity and adoption leave.
- Access up to £150 annually through the Learning for Life scheme.
- Internal Award Scheme and discounts for household items and gym memberships.
- Grow your skills through support to develop your career.
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across 52 neighbourhoods. We are committed to building 500 new homes each year and strive to create a positive and progressive workspace that enables colleagues to achieve their full potential. We embrace diversity and strive for inclusive recruitment practices, with reasonable adjustments available on request. For recruitment assistance, please contact HumanResourcesTeam@onward.co.uk. If you have questions about the role, the HR team will be happy to help. Please note that we reserve the right to close the vacancy early prior to the closing date.
Gas Engineer employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the gas engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a job.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance jobs to build your skills and show potential employers that you're ready to hit the ground running.
✨Tip Number 3
Prepare for interviews by brushing up on common questions and scenarios specific to gas engineering. Practice explaining your past experiences and how they relate to the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Onward Homes.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with gas systems and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Gas Engineer position. Share specific examples of your past work that align with our needs.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, make sure to mention any experiences where you’ve gone above and beyond for clients. We love candidates who put customers first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onward Homes
✨Know Your Gas Systems
Brush up on your knowledge of gas systems and regulations before the interview. Be prepared to discuss your experience with gas servicing and installations, as well as any relevant qualifications you hold. This will show that you're not just qualified but also genuinely interested in the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service in the past. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your commitment to delivering a high-quality service.
✨Familiarise Yourself with Health & Safety
Make sure you understand key health and safety regulations, especially those related to gas work. Be prepared to discuss how you prioritise safety in your work and any relevant training you've completed. This will highlight your professionalism and awareness of industry standards.
✨Prepare for Practical Scenarios
Expect to be asked about specific repair scenarios or challenges you might face in the role. Think through how you would assess and coordinate repairs effectively, and be ready to share your thought process. This will showcase your problem-solving skills and ability to work under pressure.
