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- Tasks: Provide top-notch customer service to tenants via phone and social media.
- Company: A leading housing association dedicated to community support.
- Benefits: Competitive salary, 32 days annual leave, flexible working, and matched pension contributions.
- Why this job: Join a supportive team and make a difference in people's lives every day.
- Qualifications: Strong communication skills and experience in a multi-channel contact centre.
- Other info: Enjoy ongoing training and a flexible work environment.
The predicted salary is between 30000 - 42000 £ per year.
A housing association in the UK is seeking a Customer Service Specialist to join their Customer Services Team in Accrington. The role involves providing high-quality customer contact experiences to tenants and external customers across various channels including phone and social media.
Key qualifications include:
- Strong communication skills
- Empathy
- Experience in a multi-channel contact center
The position offers a competitive salary, flexible working environment, and extensive benefits, including 32 days annual leave, matched pension contributions, and ongoing training support.
Flexible Multichannel Housing Support Specialist employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Multichannel Housing Support Specialist
✨Tip Number 1
Make sure to showcase your communication skills during interviews. We all know that being a Customer Service Specialist means connecting with people, so practice explaining your past experiences in a way that highlights your empathy and problem-solving abilities.
✨Tip Number 2
Don’t underestimate the power of social media! Engage with the housing association’s online presence before your interview. It shows initiative and gives you insights into their culture, which can help you tailor your responses.
✨Tip Number 3
Prepare for role-play scenarios that might come up during the interview. We recommend thinking about how you would handle different customer situations across various channels. This will demonstrate your readiness for the multi-channel aspect of the job.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Flexible Multichannel Housing Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Make sure to highlight your strong communication skills in your application. We want to see how you can connect with customers and provide that top-notch service we pride ourselves on.
Empathy is Key: Don’t forget to showcase your empathy! Share examples of how you've handled customer queries with understanding and care. It’s all about making our tenants feel valued and heard.
Tailor Your Experience: When detailing your experience, focus on your time in a multi-channel contact centre. We love seeing how you’ve navigated different platforms, whether it’s phone or social media, to assist customers effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Onward Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Flexible Multichannel Housing Support Specialist. Familiarise yourself with the housing association's values and services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in previous jobs. Think about times when you resolved issues or provided exceptional service, especially through different channels like phone and social media.
✨Empathy is Essential
This role requires a good dose of empathy. Be ready to discuss situations where you've had to put yourself in someone else's shoes. Share stories that highlight your ability to connect with customers and understand their needs, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
