Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Specialist, helping tenants with their housing enquiries.
- Company: Onward Homes is a leading social housing provider in the North West, committed to making a difference.
- Benefits: Enjoy 40 days of paid holiday, flexible working, and a health cash plan for you and your family.
- Why this job: Be part of a supportive culture that values diversity and offers career development opportunities.
- Qualifications: Experience in customer service is preferred, but we value potential and attitude just as much.
- Other info: Full training provided, with a two-week induction and ongoing support to kickstart your career.
The predicted salary is between 22300 - 29000 £ per year.
Join to apply for the Customer Service Specialist role at Onward Homes
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Specialist role at Onward Homes
- We offer a competitive salary of £26,350 per annum
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
What You Can Expect From Us
- We offer a competitive salary of £26,350 per annum
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
Working Hours and Location
This role will be based on site at our Accrington office. Our hours of operation are Monday to Friday 8am – 6pm. Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm.
You’ll have a 2-week induction and then a 2 week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
About The Role
We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers.
You’ll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.
Our Customer Service Specialists handle inbound telephone calls, e-mails, and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repairs appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.
What are we looking for?
- Experience of working in a multi-channel contact centre environment.
- Deliver an excellent customer experience via phone, email, social media communication.
- Strong empathy in dealing with customer and complaints.
- Good attention to detail and active listening skills.
- Resilient and able to handle competing priorities.
We not only recruit on experience but look for candidate who has the right potential skills and attitude to thrive as Onward Homes and develop a long-term career through development.
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
#INDLP
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Onward Homes by 2x
Sign in to set job alerts for “Customer Service Specialist” roles.
Customer Service Representative – Uncapped Commission
Lancashire, England, United Kingdom 3 weeks ago
Customer Service Representative – Uncapped Commission
Morecambe, England, United Kingdom 3 weeks ago
Customer Service Representative – Uncapped Commission
Carnforth, England, United Kingdom 3 weeks ago
Leyland, England, United Kingdom 6 days ago
Lancashire, England, United Kingdom 3 weeks ago
Morecambe, England, United Kingdom 3 weeks ago
Carnforth, England, United Kingdom 3 weeks ago
Customer Service Advisor – Uncapped Commission
Lancashire, England, United Kingdom 3 weeks ago
Customer Service Advisor – Uncapped Commission
Morecambe, England, United Kingdom 3 weeks ago
Preston, England, United Kingdom 1 week ago
Preston, England, United Kingdom 1 month ago
Preston, England, United Kingdom 1 week ago
Rossendale, England, United Kingdom 2 days ago
Preston, England, United Kingdom 1 week ago
Lytham St Anne\’s, England, United Kingdom 1 month ago
Leyland, England, United Kingdom 2 days ago
Burnley, England, United Kingdom 1 week ago
Lancashire, England, United Kingdom 3 weeks ago
Burnley, England, United Kingdom 1 week ago
Preston, England, United Kingdom 2 weeks ago
Leyland, England, United Kingdom 1 week ago
Lytham St Anne\’s, England, United Kingdom 1 week ago
Skelmersdale, England, United Kingdom 1 month ago
Call Center Operator – Uncapped Commission
Carnforth, England, United Kingdom 3 days ago
Warranty & Customer Services Administrator
Lancashire, England, United Kingdom 2 weeks ago
Customer Service Representative – Uncapped Commission
Carnforth, England, United Kingdom 3 days ago
Customer Service Representative – Uncapped Commission
Lancashire, England, United Kingdom 3 days ago
Customer Service Advisor – Uncapped Commission
Lancashire, England, United Kingdom 3 days ago
Chorley, England, United Kingdom 1 week ago
Customer Service Representative – Uncapped Commission
Preston, England, United Kingdom 1 week ago
Lancashire, England, United Kingdom 3 days ago
Customer Service Advisor – Sales and Distribution
Carnforth, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Specialist employer: Onward Homes
Contact Detail:
Onward Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with Onward Homes and their mission. Understanding their commitment to providing social housing and making a difference in the community will help you align your answers during the interview with their values.
✨Tip Number 2
Prepare to discuss your experience in multi-channel customer service. Be ready to share specific examples of how you've handled customer inquiries across different platforms, as this is crucial for the role.
✨Tip Number 3
Showcase your empathy and problem-solving skills. Think of scenarios where you successfully resolved customer complaints or issues, as these qualities are highly valued in a Customer Service Specialist.
✨Tip Number 4
Research common housing-related queries and challenges that tenants face. Being knowledgeable about these topics can give you an edge in demonstrating your readiness to assist customers effectively.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a multi-channel contact centre environment. Use specific examples that demonstrate your ability to handle customer enquiries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Onward Homes' mission. Mention how your skills align with their values and the specific requirements of the Customer Service Specialist role.
Highlight Key Skills: In your application, emphasise skills such as empathy, attention to detail, and resilience. Provide examples of how you've successfully managed competing priorities in previous roles to show you can thrive in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Onward Homes
✨Research Onward Homes
Before your interview, take some time to learn about Onward Homes and its mission. Understanding their commitment to social housing and community impact will help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries and complaints effectively. Highlight your empathy and problem-solving skills, as these are crucial for a Customer Service Specialist.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only show your attentiveness but also allow you to provide more relevant and thoughtful responses.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
