At a Glance
- Tasks: Deliver gas servicing, installations, and repairs while ensuring high standards.
- Company: Join Onward Homes, a leading provider of social housing in the Northwest.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
- Why this job: Make a real difference in communities by keeping homes safe and secure.
- Qualifications: Gas trade qualification and experience in customer-focused service required.
The predicted salary is between 32000 - 40000 £ per year.
About The Role
Purpose of the Role
Deliver Gas servicing, installations and breakdown repairs in line with all group standards and key performance indicators. Ensuring high standards are consistently met together with observing all legal, statutory and regulatory requirements while undertaking repair activities within customer’s homes, voids and for other clients as required.
Key Responsibilities
- Delivery: In line with Repairs specification or approved best practice assess, coordinate and undertake the most cost effective repair solution ensuring value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure adequate store of materials are available and maintained, including van based stock, in order to undertake the required repair.
- Customer Service: To provide excellent customer service whilst ensuring prompt work of the required standard.
- Liaison and technical advice: Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs.
- Records: To complete jobs on PDA’s and maintain other records as required including access details, materials used, job progression and follow on information.
- Health and Safety: Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety.
- Work equipment: Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles.
Skills/Experience
Essential:
- Experience of gas systems and working within a commercial or property maintenance environment.
- Track record of completing Gas Servicing programmes.
- Experience of working in a customer focused service.
- Proven ability to deliver a quality customer centred repairs service.
- Experience of working in a target driven environment.
- Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974.
Desirable:
- Experience of delivering services within the social housing sector.
- Experience of using PDA technology (hand held/mobile working technology).
Qualifications
Essential:
- Qualified to City & Guilds / NVQ Level 3 (recognised Gas trade qualification).
- Qualified to work with Central heating, Water heaters, Cookers, Pipe work, unvented hot water, (formally ACOPS 1-14).
- Qualified Gas Safe Engineer (CCN1) – Install, Commission, Service, Safety Check Natural Gas and LPG and appropriate CSCS card.
- A Full UK Driving Licence is required.
Desirable:
- Hold relevant health & safety qualifications which relate to the sector.
- Asbestos awareness training.
- Relevant power tool, manual handling training.
- Appropriate and current training in COSHH & PPE.
- Access equipment and working at height training e.g. mobile work platforms.
About Us
Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Gas Engineer in Liverpool employer: Onward Homes Limited
At Onward, we pride ourselves on being an exceptional employer, offering a competitive salary and an impressive 40 days of paid holiday per year. Our flexible working environment, commitment to employee development, and comprehensive benefits package, including health plans and volunteering opportunities, create a supportive culture that values work-life balance and personal growth. Join our expanding team in the Wirral and Runcorn area, where you can make a meaningful impact on the lives of our customers and communities while advancing your career in property maintenance.
