At a Glance
- Tasks: Support the delivery of efficient repairs and maintenance services for our customers.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy a competitive salary, 40 days holiday, and flexible working options.
- Other info: Be part of a diverse team committed to creating positive spaces.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer-focused with IT skills; experience in a similar role is a plus.
The predicted salary is between 32750 - 32750 £ per year.
We are seeking a Planning Support Services Officer to join our Performance & Support Services team on a permanent basis. The purpose of the role is to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.
What you can expect from us:
- Competitive salary of £32,750 per annum.
- 32 days annual leave plus bank holidays, a total of 40 days paid holiday per annum, which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
Key Responsibilities:
- Delivery: Providing support to the operational management team in organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.
- Planning: Providing an effective planning support function to ensure the effective delivery of responsive, gas, voids and electrical maintenance.
- Support: Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain. Providing cover and support across the business, including support functions in other sections as required.
- Systems: Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.
- Customer: Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required.
- Internal Partnership Working: Ensure collaborative working to deliver the required service levels, working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs.
Skills and Experience:
- Essential: Proven ability to work in a customer focused environment. Experience of working in a similar function in another business. IT literacy and system capability.
- Desirable: Knowledge of work planning and repairs IT systems.
Qualifications:
- Essential: Knowledge of Microsoft systems, Word and Excel.
- Desirable: Knowledge of work planning and IT systems. Educated to GCSE level.
About Us:
Onward Repairs is the in-house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer-first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates.
Planning Support Services Officer in Accrington employer: Onward Homes Limited
At Onward, we pride ourselves on being an exceptional employer, offering a competitive salary and an impressive 40 days of paid holiday per year. Our flexible working environment, commitment to employee development, and comprehensive benefits package, including health plans and volunteering opportunities, create a supportive culture that values work-life balance and personal growth. Join our expanding team in the Wirral and Runcorn area, where you can make a meaningful impact on the lives of our customers and communities while advancing your career in property maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Support Services Officer in Accrington
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Onward Homes Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Planning Support Services Officer at Onward Homes Limited.
We think you need these skills to ace Planning Support Services Officer in Accrington
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Onward Homes Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
