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- Tasks: Provide top-notch support to housing tenants through various channels.
- Company: Onward Homes Limited, a supportive and community-focused organisation.
- Benefits: Competitive salary, flexible working, and generous annual leave.
- Other info: Join a dynamic team with great opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in contact centres and strong empathy are essential.
The predicted salary is between 27450 - 27450 £ per year.
Onward Homes Limited is seeking Customer Service Specialists based in Accrington to provide high-quality multi-channel support to housing tenants. In this full-time position, with a salary of £27,450 per annum, you will assist with various inquiries such as repairs, payments, and new home applications.
Join a supportive team with opportunities for professional development, competitive annual leave, and a flexible working environment. Experience in contact centres and strong empathy are key to succeeding in this role.
Housing Customer Experience Specialist in Accrington employer: Onward Homes Limited
Contact Detail:
Onward Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Experience Specialist in Accrington
✨Tip Number 1
Make sure to research Onward Homes Limited before your interview. Knowing their values and mission will help you connect your experience with what they’re looking for in a Housing Customer Experience Specialist.
✨Tip Number 2
Practice your empathy skills! Since this role requires strong empathy, think of examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues with care.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team at Onward Homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Housing Customer Experience Specialist in Accrington
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. We want to see how you can connect with tenants and understand their needs, especially when it comes to sensitive issues like repairs or payments.
Tailor Your Experience: Don’t just list your previous jobs; tailor your experience to match the role of a Housing Customer Experience Specialist. We’re looking for specific examples from your time in contact centres that demonstrate your customer service skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role. Remember, clarity is key in customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Onward Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand Onward Homes Limited and their mission. Familiarise yourself with their services, especially around housing support, repairs, and tenant inquiries. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Empathy
As a Housing Customer Experience Specialist, empathy is crucial. Prepare examples from your past experiences where you've successfully handled customer concerns or complaints. Highlight how you listened to their needs and provided effective solutions, demonstrating your ability to connect with tenants.
✨Practice Multi-Channel Support Scenarios
Since the role involves multi-channel support, think about how you would handle inquiries via phone, email, and chat. Practise responding to common tenant issues, like repair requests or payment queries, to showcase your versatility and readiness for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, professional development opportunities, and the company culture at Onward Homes. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.