At a Glance
- Tasks: Provide top-notch support to housing tenants and customers through various channels.
- Company: Join a dynamic team at Onward Homes, committed to excellent customer service.
- Benefits: Enjoy a competitive salary, 40 days holiday, and flexible working options.
- Other info: Comprehensive training and development opportunities to kickstart your career.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27450 - 27450 £ per year.
We are looking for Customer Service Specialists to join our busy Customer Services Team providing a range of support to our housing tenants and customers. You’ll be providing a professional high quality multi‑channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and, where possible, offer first‑time resolution.
Our Customer Service Specialists handle inbound telephone calls, e‑mails, and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising repair appointments, dealing with complaints, helping customers with managing their payments, or helping customers to apply for a new home.
What you can expect from us:
- Competitive salary of £27,450 per annum
- 32 days annual leave plus bank holidays for a total of 40 days paid holiday per annum, equivalent to 8 weeks
- Opportunity to further increase annual leave with service or through the holiday purchase scheme
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family‑friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family
- Paid leave for absence including sickness, maternity, paternity, and adoption leave
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash‑back offers, ranging from retail and automotive to holidays and cycle to work scheme
- Develop your career with support and access to training and qualifications
Working Hours and Location:
This role will be based on site at our Accrington office. Our hours of operation are Monday to Friday 8 am – 6 pm. Full‑time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8 am to 4 pm, 9 am to 5 pm, 10 am to 6 pm. You’ll have a 2‑week induction and then a 2‑week training academy to provide all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.
What are we looking for?
- Experience of working in a multi‑channel contact centre environment
- Deliver an excellent customer experience via phone, e‑mail, social media communication
- Strong empathy in dealing with customers and complaints
- Good attention to detail and active listening skills
- Resilient and able to handle competing priorities
We not only recruit on experience but look for candidates who have the right potential skills and attitude to thrive as Onward Homes and develop a long‑term career through development.
Equality, Diversity & Inclusion:
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We will make reasonable adjustments to accommodate candidates.
If you have any questions in relation to the role at any stage of the recruitment and selection process, you can contact the HR team on HumanResourcesTeam@onward.co.uk, and a member of the HR Team will be in touch.
We reserve the right to close the vacancy early prior to the closing date.
Customer Service Specialist in Accrington employer: Onward Homes Limited
At Onward, we pride ourselves on being an exceptional employer, offering a competitive salary and an impressive 40 days of paid holiday per year. Our flexible working environment, commitment to employee development, and comprehensive benefits package, including health plans and volunteering opportunities, create a supportive culture that values work-life balance and personal growth. Join our expanding team in the Wirral and Runcorn area, where you can make a meaningful impact on the lives of our customers and communities while advancing your career in property maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Accrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Onward Homes. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your soft skills! In customer service, empathy and active listening are key. Be ready to share examples of how you've used these skills in past roles. It’s all about demonstrating that you can connect with customers and resolve their issues effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It not only shows your enthusiasm but also ensures you’re considered for the role directly. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Specialist in Accrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Customer Service Specialist. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be dealing with customers through various channels, it's crucial to demonstrate your communication skills in your written application. Keep it clear, concise, and friendly – just like how we want our customer interactions to be!
Highlight Relevant Experience:If you've worked in a multi-channel contact centre before, make sure to mention it! Share specific examples of how you've handled customer enquiries or complaints, as this will show us you're ready for the challenges of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Onward Homes Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with common housing enquiries and think about how you would handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with customers and complaints, be prepared to share examples of how you've successfully handled difficult situations in the past. Highlight your empathy and active listening skills, as these are crucial for providing excellent customer service.
✨Practice Multi-Channel Communication
Brush up on your communication skills across different platforms. Whether it's phone calls, emails, or social media, practice how you would respond to various customer queries. This will help you feel more confident during the interview when discussing your experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
