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- Tasks: Deliver top-notch customer service to railway passengers and assist with travel queries.
- Company: Join Ontrak Recruitment & Training, a leading agency in the railway sector.
- Benefits: Earn while you learn with paid training and competitive pay rates.
- Why this job: Kickstart your career in customer service with flexible hours and valuable experience.
- Qualifications: No experience required, just a positive attitude and willingness to learn.
- Other info: Dynamic role with potential for up to 72 hours a week and ongoing support.
Location: Etchingam Station
Payrate: £12.21
Benefits: Training and Development
Dates: 25th October – 2nd November
Shift Times: 06:00-15:00 and 14:00-23:00 (must be flexible to do both)
Ontrak Recruitment & Training are currently seeking committed and outgoing cleaners to join our valued and long-standing clients on the Railways. This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position. Please note: Ontrak UK LTD is a temporary agency who recruit candidates for projects and temp roles. This means we are solely depending on the clients requests and this is subject to change weekly. Hours each week can differ and you could receive up to 72 hours a week, but this is never guaranteed. Projects can come to an end whenever the client requests it to and hours can reduce at any point they ask. What makes working for Ontrak so good? We pay for your training, and not only that we pay you whilst training! You will receive COSHH and customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us. Due to this position being customer-facing, we have a statutory duty (under Part 7 of the Immigration Act (2016) to ensure that all post holders have a sufficient command of spoken English/Welsh to effectively meet the job requirements. What does a customer service assistant do? Provide an impeccable customer service experience to customers and passengers on the railway. Being vigilant and visible to all customers and other members of staff Assisting customers with the usage of lifts and luggage Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied. Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws. Must be confident in approaching passengers and helping with travel queries Always bringing and outgoing and positive attitude to the station Must be able to problem solve Constantly proactive during the day helping where needed Consistently being proactive up and down the platforms and through the stations Helping with extra tasks asked by the client Making clear announcements to passengers who enter and exit the station depending on the event There are some hurdles of course. You must be able to get to your location of work for a 5am start and the latest finish could be as late as1am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours! You will need to pass a Drugs and Alcohol Medical. You will need to pass a DBS. You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance. You must have previous exceptional customer services experience in a similar position. Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis. Must be available immediately as these are temporary ongoing positions. ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS \’SAFETY CRITICAL\’ THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO
TPBN1_UKTJ
Customer Success Advisor - No Experience Required employer: ONTRAK RECRUITMENT
Contact Detail:
ONTRAK RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor - No Experience Required
✨Tip Number 1
Get to know the company! Research Ontrak and understand their values and what they look for in a Customer Success Advisor. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an impeccable experience, think of scenarios where you can demonstrate your problem-solving abilities and positive attitude. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be flexible and ready to adapt! With shifts varying from early mornings to late nights, showing that you can handle different schedules will make you stand out. Highlight your flexibility during interviews to impress the hiring team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. Make sure to follow up after applying to express your enthusiasm and keep your name fresh in their minds.
We think you need these skills to ace Customer Success Advisor - No Experience Required
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about customer service, so showing that you can connect with people is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, even if it’s from a different context. We love seeing how your unique background can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid long-winded sentences and focus on getting your main points across effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at ONTRAK RECRUITMENT
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Success Advisor does. Familiarise yourself with the key responsibilities like providing impeccable customer service and assisting passengers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this position is all about customer interaction, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully helped someone or resolved an issue. Even if you don't have direct experience, any situation where you've worked with people can be relevant!
✨Be Flexible and Ready to Adapt
The job requires flexibility with shift times, so be prepared to discuss your availability. Highlight your willingness to work early mornings, late nights, and weekends. Showing that you're adaptable will make you a more attractive candidate for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if the role is the right fit for you.
