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- Tasks: Support customers and ensure their satisfaction with our services.
- Company: Join a reputable company in the railway sector with a strong commitment to customer care.
- Benefits: Earn £12.21 per hour, plus training and development opportunities.
- Why this job: No experience needed – perfect for students looking to gain skills and earn money.
- Qualifications: Outgoing personality and a willingness to learn.
- Other info: Flexible shifts available, great for balancing work and study.
Location: Etchingam Station
Payrate: £12.21
Benefits: Training and Development
Dates: 25th October – 2nd November
Shift Times: 06:00-15:00 and 14:00-23:00 (must be flexible to do both)
Ontrak Recruitment & Training are currently seeking committed and outgoing cleaners to join our valued and long-standing clients on the Railways. This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position. Please note: Ontrak UK LTD is a temporary agency who recruit candidates for projects and temp roles. This means we are solely depending on the clients requests and this is subject to change weekly. Hours each week can differ and you could receive up to 72 hours a week, but this is never guaranteed. Projects can come to an end whenever the client requests it to and hours can reduce at any point they ask. What makes working for Ontrak so good? We pay for your training, and not only that we pay you whilst training! You will receive COSHH and customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us. Due to this position being customer-facing, we have a statutory duty (under Part 7 of the Immigration Act (2016) to ensure that all post holders have a sufficient command of spoken English/Welsh to effectively meet the job requirements. What does a customer service assistant do? Provide an impeccable customer service experience to customers and passengers on the railway. Being vigilant and visible to all customers and other members of staff Assisting customers with the usage of lifts and luggage Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied. Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws. Must be confident in approaching passengers and helping with travel queries Always bringing and outgoing and positive attitude to the station Must be able to problem solve Constantly proactive during the day helping where needed Consistently being proactive up and down the platforms and through the stations Helping with extra tasks asked by the client Making clear announcements to passengers who enter and exit the station depending on the event There are some hurdles of course. You must be able to get to your location of work for a 5am start and the latest finish could be as late as1am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours! You will need to pass a Drugs and Alcohol Medical. You will need to pass a DBS. You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance. You must have previous exceptional customer services experience in a similar position. Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis. Must be available immediately as these are temporary ongoing positions. ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS \’SAFETY CRITICAL\’ THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO
TPBN1_UKTJ
Customer Success Advisor - No Experience Required employer: ONTRAK RECRUITMENT
Contact Detail:
ONTRAK RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor - No Experience Required
✨Tip Number 1
Get to know the company! Research Ontrak Recruitment & Training and their values. This will help you tailor your approach and show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your enthusiasm and willingness to learn. Remember, they’re looking for committed and outgoing individuals, so let your personality shine!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about the opportunity. Don’t miss out on this fantastic chance!
We think you need these skills to ace Customer Success Advisor - No Experience Required
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through. Share why you’re excited about the role and how you can contribute to our team.
Highlight Relevant Skills: Even if you don’t have direct experience, think about transferable skills you might have. Whether it’s communication, teamwork, or problem-solving, make sure to highlight these in your application.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups!
How to prepare for a job interview at ONTRAK RECRUITMENT
✨Know the Company
Before your interview, take some time to research Ontrak Recruitment & Training. Understand their values and what they look for in a Customer Success Advisor. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Your Personality
As a Customer Success Advisor, being outgoing is key! During the interview, let your personality shine through. Share examples of how you've interacted positively with others, even if it's from previous experiences outside of work.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with shift times, be prepared to discuss your availability. Think about how you can demonstrate your willingness to adapt and manage different schedules effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available. This shows that you’re eager to learn and grow within the company, which is a big plus for any employer.
