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- Tasks: Deliver top-notch customer service to railway passengers and assist with travel queries.
- Company: Join Ontrak Recruitment & Training, a trusted agency in the railway sector.
- Benefits: Earn £12.21 per hour, receive paid training, and enjoy career advancement opportunities.
- Why this job: Kickstart your career in customer service while working in a dynamic railway environment.
- Qualifications: Exceptional customer service experience and flexibility for shift work required.
- Other info: Immediate start available; shifts from 25th October to 2nd November.
NO EXPERIENCE REQUIRED!
Location : St Leonards Station
Payrate : £12.21
Benefits : Training and Development
Dates : 25th October – 2nd November
Shift Times : 06:00-15:00 and 14:00-23:00 (must be flexible to do both)
Ontrak Recruitment & Training are currently seeking committed and outgoing cleaners to join our valued and long-standing clients on the Railways.
This fantastic opportunity will not only benefit y…
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Customer Service Advisor employer: ONTRAK RECRUITMENT
Contact Detail:
ONTRAK RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Ontrak and understand their values and what they look for in a Customer Service Advisor. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face on the job and how you'd handle them. Being able to demonstrate your problem-solving abilities and proactive attitude will set you apart from other candidates.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the role and the company culture, plus it’s a great way to get your name out there. Don’t be shy about reaching out on LinkedIn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're excited about working in a railway environment and how you can contribute to our team. We love seeing genuine enthusiasm!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ONTRAK RECRUITMENT
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've provided exceptional service in the past. Think about situations where you solved problems or went above and beyond for a customer.
✨Be Ready for Shift Flexibility Questions
Since this role requires flexibility with shifts, prepare to discuss your availability openly. Be honest about your schedule and show that you're willing to adapt to meet the needs of the job.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your ability to handle queries and complaints.
✨Show Enthusiasm and Positivity
Bring your best positive attitude to the interview! Employers love candidates who are enthusiastic about the role. Share why you’re excited about working in a railway environment and how you can contribute to a great customer experience.
