Value Stream Leader

Overview

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting as a result of an internal promotion a Value Stream Lead to join our team. This role will be based at our Staverton site.

Ontic is a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

Reporting to the Head of Programmes, the Value Stream Leader is responsible for managing a portfolio of customer relationships, maximising customer satisfaction and delivering on financial commitments. Manages a team and coordinates all activity within the Company in relation to specific customers and programmes, while keeping the customer informed and devising appropriate Customer Management Plans.

Main Responsibilities

• Propose and maintain a clear medium and long-term strategy for identified customers and their respective product lines within the Value Stream.
• Coordinate pricing, RFQs and RFPs, with the support of the Sales team and Revenue Management team, to ensure maximum value creation across every aspect of the business.
• Proactively resolve customer complaints and problems and escalate as necessary in support of building and maintaining high levels of Customer Engagement.
• Analyse the market and commercial activity to ensure the inventory levels and lead times are appropriate to meet customer requirements and provide opportunities.
• Monitor order in-load, on-time delivery, and operational performance to ensure successful execution.
• Provide forecasts of customer demand for products into business planning (SIOP).
• Contribute to developing broader business strategies, budgets, and performance reviews.
• Attend regular meetings as required to support tasks.
• Build strong long-term relationships with customers. Coordinate and participate in meetings and reviews between Ontic and the customer.
• Support the business on specific programme and project management activities as required.
• Measure customer activity based on business information systems and relay to customer through the customer management plan.
• Management and presentation of weekly forecasting of financials for the month, quarter, and FY.
• Management of direct margin (DM) accuracy and forecasting, along with identifying opportunities for DM improvement for the value stream.
• Allocate customer and programmes to appointed value stream personnel.
• Action line-management responsibilities for personnel in the value stream.

About you

At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we are also looking for someone who will thrive within our recognition and empowerment culture.

Knowledge, Skills And Abilities

• Strategic orientation – the ability to develop the role to ensure consistency and alignment to company strategic objectives. Able to translate strategy into practical hands-on business activities.
• Commercial acumen – Solid understanding of market fundamentals in terms of product strategy, customers and competitors and capitalise on opportunities.
• Leadership – Demonstrate effective leadership qualities both within own function and broader business leadership.
• Results orientation – Create and meet stretched growth objectives and seek opportunities to introduce new systems and initiatives to improve performance.
• Problem solving – identifies and resolves problems in a timely manner; gathers and analyses information; develops alternative solutions.
• Strong interpersonal skills to build relationships with customers, suppliers, and internal functions.
• Excellent verbal and written communication skills.
• Attention to detail and pragmatic problem-solving approach.
• Self-motivated and able to work within a multi-disciplined team across a matrix organisation.
• PC and office software skills essential (word processing, spreadsheets, presentations, and project management tools).
• Sound business and financial acumen.
• Experience in managing aerospace or industrial projects or contracts.
• Experience in working with operations, supply chain, quality, marketing and trade compliance to coordinate purchase orders, contracts, and long-term agreements.

Benefits

At Ontic we care about your financial, physical, and mental wellness and offer a range of benefits to support this, including recognition and empowerment, and a culture that supports work/life balance.

Benefits highlights include:

• Up to 29 days paid holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Aviation and Aerospace Component Manufacturing

Ontic is a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic and always seeking ways to improve, you’ll enjoy a career with us!