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- Tasks: Support and optimise ERP systems while collaborating with diverse teams.
- Company: Join Ontic, a leading innovator in aerospace and defence.
- Benefits: Enjoy up to 29 days leave, bonuses, and wellness support.
- Other info: Be part of a dynamic team that values innovation and growth.
- Why this job: Make a real impact in a fast-growing tech environment.
- Qualifications: Experience with ERP systems and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is recruiting for an ERP Application Support Specialist to join our Group IT team. You will provide day-to-day support for Syteline and Visual ERP systems, ensuring smooth operations, troubleshooting issues, and assisting end users. This role will be based on-site at one of our Gloucestershire facilities.
Ontic is more than just a business; we are a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
- Day-to-Day Application Support: Monitor, troubleshoot, and resolve issues with Syteline and Visual ERP systems. Provide support to end users regarding ERP-related queries and technical issues. Analyse root causes of ERP problems, implement solutions, and prevent recurrence. Provide training to users on the ERP system as needed.
- System Maintenance and Configuration: Support regular system updates, upgrades, and patches for Syteline and Visual ERP. Assist in configuring, customizing, and maintaining ERP workflows, modules, and reports. Collaborate with internal teams and third-party vendors to implement new features, enhancements, and integrations.
- Collaboration and Communication: Work closely with cross-functional teams (e.g., finance, supply chain, production) to ensure ERP systems meet business needs. Document and maintain standard operating procedures (SOPs) and troubleshooting guides. Communicate with stakeholders regarding system performance, outages, and fixes.
- Performance Monitoring and Reporting: Monitor system performance and recommend improvements to enhance efficiency. Assist in data migration, system audits, and ensure data integrity across all ERP systems. Generate and distribute periodic system performance and support metrics reports.
- Incident and Problem Management: Track, manage, and resolve ERP-related incidents and problems in a timely manner. Use issue-tracking tools to log and report issues and resolutions.
- Continuous Improvement: Participate in ERP system reviews and contribute to system enhancement planning. Recommend and implement system improvements, automation, and new tools to enhance ERP functionality.
- Project Support and Initiative Involvement: Participate in large-scale ERP projects, such as system upgrades, migrations, and implementations. Provide expertise and support in the design, testing, and deployment of new ERP features and system integrations. Collaborate with business stakeholders to understand project requirements and translate them into ERP solutions.
- Strategic Contributions: Act as a key resource in driving strategic ERP initiatives aimed at optimizing business processes and system performance. Contribute to the development and execution of long-term ERP strategies and roadmaps in line with organizational goals.
About you:
- Strong experience with ERP systems, specifically Syteline (Infor CloudSuite Industrial) and Visual ERP.
- Minimum 3 years of experience in ERP support or a similar technical role.
- Experience with large-scale ERP projects, such as upgrades, migrations, or major system enhancements.
- Technical Skills: Proficiency in ERP system configuration, customization, and maintenance. Familiarity with SQL for querying databases and generating reports.
- Problem-Solving: Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Communication: Excellent written and verbal communication skills.
- Project Management: Experience in managing or supporting ERP-related projects, including planning, execution, and monitoring.
Desirable Skills and Experience:
- ERP Certifications: Certification in Syteline (Infor CloudSuite Industrial) or Visual ERP is a plus.
- Additional Technical Skills: Experience with Infor ION, Infor Birst, or other Infor-related tools.
- Soft Skills: Strong attention to detail, with the ability to prioritize tasks and manage time effectively.
Benefits:
- Up to 29 days annual leave plus Bank Holidays
- 10 hours paid volunteering time
- Annual goal share bonus scheme for all employees
- 24/7 Employee Assistance Program (EAP)
- Discounts and offers from a range of retailers
Best place to work: We have been recognised internally and externally for being a great workplace. We attribute our success to empowering colleagues to create opportunities and fostering an environment of autonomy.
Our values: We share a common sense, have the freedom to choose, and create opportunities. We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic, and always seeking ways to improve, you will enjoy a career with us!
About Us: Ontic is a leading global aerospace OEM trusted by the world’s aerospace leaders. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow.
Join us today and take off with Ontic.
ERP Application Support Specialist in England employer: Ontic
Contact Detail:
Ontic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Specialist in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Ontic on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the ERP Application Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your Syteline and Visual ERP knowledge. Be ready to discuss specific scenarios where you've solved problems or improved processes in previous roles. Show us how you can bring that expertise to Ontic!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be prepared to demonstrate how you can explain complex technical issues in a way that’s easy for everyone to understand. We want to see your personality shine through!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our community at Ontic. Let’s get you on board!
We think you need these skills to ace ERP Application Support Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Application Support Specialist role. Highlight your experience with Syteline and Visual ERP systems, and don’t forget to mention any relevant projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your problem-solving skills and any experience with cross-functional teams, as these are key for us.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention your proficiency in SQL, ERP system configuration, and any certifications you have. We love candidates who can demonstrate their technical know-how right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Ontic!
How to prepare for a job interview at Ontic
✨Know Your ERP Systems Inside Out
Make sure you brush up on your knowledge of Syteline and Visual ERP systems. Be prepared to discuss specific features, functionalities, and any troubleshooting you've done in the past. This will show that you're not just familiar with the systems but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to resolve problems effectively.
✨Communicate Clearly and Confidently
Since you'll be interacting with users of varying technical knowledge, practice explaining technical concepts in simple terms. During the interview, focus on clear communication to convey your ideas and solutions effectively.
✨Highlight Your Team Collaboration Experience
Discuss your experience working with cross-functional teams, especially in relation to ERP projects. Share specific instances where you collaborated with finance, supply chain, or production teams to enhance system performance or implement new features.