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For Companies At a Glance
- Tasks: Provide day-to-day support for ERP systems and troubleshoot issues.
- Company: Join Ontic, a leading innovator in aerospace and defence.
- Benefits: Enjoy up to 29 days annual leave, paid volunteering, and wellness support.
- Other info: Fast-paced environment with excellent growth opportunities and a supportive culture.
- Why this job: Be part of a dynamic team driving impactful ERP projects.
- Qualifications: Experience with ERP systems and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is recruiting for an ERP Application Support Specialist to join our Group IT team. You will provide day-to-day support for Syteline and Visual ERP systems, ensuring smooth operations, troubleshooting issues, and assisting end users. This role will be based on-site at one of our Gloucestershire facilities.
Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.
The Role:
- Day-to-Day Application Support: Monitor, troubleshoot, and resolve issues with Syteline and Visual ERP systems. Provide support to end users regarding ERP-related queries and technical issues. Analyse root causes of ERP problems, implement solutions, and prevent recurrence. Provide training to users on the ERP system as needed.
- System Maintenance and Configuration: Support regular system updates, upgrades, and patches for Syteline and Visual ERP. Assist in configuring, customizing, and maintaining ERP workflows, modules, and reports. Collaborate with internal teams and third-party vendors to implement new features, enhancements, and integrations.
- Collaboration and Communication: Work closely with cross-functional teams (e.g., finance, supply chain, production) to ensure ERP systems meet business needs. Document and maintain standard operating procedures (SOPs) and troubleshooting guides. Communicate with stakeholders regarding system performance, outages, and fixes.
- Performance Monitoring and Reporting: Monitor system performance and recommend improvements to enhance efficiency. Assist in data migration, system audits, and ensure data integrity across all ERP systems. Generate and distribute periodic system performance and support metrics reports.
- Incident and Problem Management: Track, manage, and resolve ERP-related incidents and problems in a timely manner. Use issue-tracking tools to log and report issues and resolutions.
- Continuous Improvement: Participate in ERP system reviews and contribute to system enhancement planning. Recommend and implement system improvements, automation, and new tools to enhance ERP functionality.
- Project Support and Initiative Involvement: Participate in large-scale ERP projects, such as system upgrades, migrations, and implementations. Provide expertise and support in the design, testing, and deployment of new ERP features and system integrations. Collaborate with business stakeholders to understand project requirements and translate them into ERP solutions.
- Strategic Contributions: Act as a key resource in driving strategic ERP initiatives aimed at optimizing business processes and system performance. Contribute to the development and execution of long-term ERP strategies and roadmaps in line with organizational goals.
About you:
- Strong experience with ERP systems, specifically Syteline (Infor CloudSuite Industrial) and Visual ERP.
- Minimum 3 years of experience in ERP support or a similar technical role.
- Experience with large-scale ERP projects, such as upgrades, migrations, or major system enhancements.
- Technical Skills: Proficiency in ERP system configuration, customization, and maintenance. Familiarity with SQL for querying databases and generating reports.
- Problem-Solving: Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Communication: Excellent written and verbal communication skills.
- Project Management: Experience in managing or supporting ERP-related projects, including planning, execution, and monitoring.
Desirable Skills and Experience:
- ERP Certifications: Certification in Syteline (Infor CloudSuite Industrial) or Visual ERP is a plus.
- Additional Technical Skills: Experience with Infor ION, Infor Birst, or other Infor-related tools.
- Soft Skills: Strong attention to detail, with the ability to prioritize tasks and manage time effectively.
Benefits:
- Up to 29 days annual leave plus Bank Holidays.
- 10 hours paid volunteering time.
- Annual goal share bonus scheme for all employees.
- 24/7 Employee Assistance Program (EAP).
- Discounts and offers from a range of retailers.
Best place to work: We have been recognised internally and externally for being a great workplace. We were ranked #9 in Best Companies' Q3 leaderboard for Best Manufacturing Company based on employee feedback.
Our values: Our values are intrinsic to everything we do. We share a common sense, have the freedom to choose, and create opportunities.
Join Ontic today and take off with us!
ERP Application Support Specialist in Dartmouth employer: Ontic
Contact Detail:
Ontic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Specialist in Dartmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and defence industries. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Ontic and its ERP systems. Familiarise yourself with Syteline and Visual ERP, and think of examples from your past experience that showcase your problem-solving skills. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Ontic. Make sure to highlight your relevant experience with ERP systems in your application!
We think you need these skills to ace ERP Application Support Specialist in Dartmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Application Support Specialist role. Highlight your experience with Syteline and Visual ERP systems, and don’t forget to mention any relevant projects you've worked on. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your problem-solving skills and any experience with cross-functional teams, as these are key for us.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention your proficiency in SQL, ERP system configuration, and any certifications you have. We love candidates who can demonstrate their technical know-how right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ontic
✨Know Your ERP Systems Inside Out
Make sure you brush up on your knowledge of Syteline and Visual ERP systems. Be prepared to discuss specific features, functionalities, and any troubleshooting you've done in the past. This will show that you're not just familiar with the systems but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to resolve problems effectively.
✨Communicate Clearly and Confidently
Since you'll be interacting with users of varying technical knowledge, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen actively to the interviewers' questions.
✨Highlight Your Collaborative Spirit
The role involves working closely with cross-functional teams, so be ready to discuss your experience in collaboration. Share examples of how you've worked with finance, supply chain, or production teams to enhance ERP systems and drive operational improvements.