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- Tasks: Lead quality initiatives and build strong relationships with customers in aerospace.
- Company: Join Ontic, a top innovator in aerospace and defence engineering.
- Benefits: Enjoy up to 29 days leave, volunteering time, and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment with ambitious growth plans.
- Qualifications: Experience in aerospace quality and strong analytical skills are essential.
- Other info: Be part of a community that values innovation and career development.
The predicted salary is between 36000 - 60000 £ per year.
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are recruiting for a Customer Quality Engineer to join our growing Quality team based at our Bishops Cleeve site. This role will move across to our Tewkesbury site later in 2026.
Ontic is a community of innovators who foster a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, continually improving and adapting to remain at the forefront of our industry.
Responsibilities- Act as the primary quality focal point for assigned customers, building trusted relationships and leading structured performance reviews.
- Plan, coordinate and host customer quality audits and surveillance activities.
- Ensure compliance with Continuing Airworthiness regulations, Part-145 requirements, customer contracts and the MOE / Integrated Management System.
- Provide independent quality oversight across assigned product lines or programmes.
- Lead and support investigations into non-conformances, escapes, customer returns and audit findings.
- Drive robust root cause analysis and corrective action (8D, 5 Whys, etc.).
- Support occurrence reporting, safety investigations and Safety Management System (SMS) activities.
- Analyse defect trends and KPI data to drive continuous improvement.
- Escalate quality or airworthiness risks appropriately to senior leadership.
We’re looking for a quality professional who combines strong regulatory knowledge with confident stakeholder engagement.
You Will Ideally Have- Knowledge of UK CAA / EASA Part-145 regulations and Continuing Airworthiness requirements.
- Experience within aerospace quality or a highly regulated aviation environment (3–5+ years).
- Experience supporting regulatory or customer audits.
- A background in customer-facing quality roles.
- Practical application of root cause analysis methodologies.
- Strong analytical capability, with confidence presenting KPI data and influencing operational teams.
- A degree in Engineering, Quality or a related discipline (or equivalent experience).
- Experience within a Part-145 maintenance organisation, internal auditor qualification, or Lean / Six Sigma training would be advantageous.
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, with a culture of recognition and empowerment and benefits that support work/life balance.
- Up to 29 days annual leave plus Bank Holidays.
- 10 hours paid volunteering time.
- Annual goal share bonus scheme for all employees.
- 24/7 Employee Assistance Program (EAP).
- Discounts and offers from a range of retailers.
We are more than the sum of our parts. We’ve been recognised internally and externally for being so:
- We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback.
- 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic.
- We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic and always seeking ways to improve, you’ll enjoy a career with us!
Customer Quality Engineer employer: Ontic
Contact Detail:
Ontic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Ontic on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Quality Engineer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK CAA / EASA Part-145 regulations. Be ready to discuss how your experience aligns with the responsibilities listed in the job description.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used root cause analysis methodologies in past roles. This will demonstrate your capability to drive continuous improvement, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ontic community.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your experience with UK CAA / EASA Part-145 regulations and any relevant quality roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality engineering in the aerospace sector. Share specific examples of how you've driven improvements or tackled challenges in previous roles – we love a good story!
Show Off Your Analytical Skills: Since this role involves analysing defect trends and KPI data, make sure to mention your analytical capabilities in your application. We want to know how you've used data to influence decisions and improve processes in your past experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community of innovators at Ontic!
How to prepare for a job interview at Ontic
✨Know Your Regulations
Make sure you brush up on UK CAA / EASA Part-145 regulations and Continuing Airworthiness requirements. Being able to discuss these confidently will show that you understand the industry's standards and can navigate compliance effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled customer audits or quality investigations. Highlighting your experience in a highly regulated environment will demonstrate your capability and readiness for the role.
✨Master Root Cause Analysis
Familiarise yourself with root cause analysis methodologies like 8D and 5 Whys. Be ready to discuss how you've applied these techniques in previous situations, as this will showcase your problem-solving skills and analytical mindset.
✨Engage with Stakeholders
Practice how you would build relationships with customers and internal teams. Think of ways to communicate effectively and influence operational teams using KPI data. This will highlight your stakeholder engagement skills, which are crucial for the role.