At a Glance
- Tasks: Support quality engineering by reviewing orders, contracts, and customer questionnaires.
- Company: Join Ontic, a leading innovator in aerospace and defence manufacturing.
- Benefits: Enjoy up to 29 days leave, paid volunteering, and a supportive work culture.
- Other info: Experience a fast-paced environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is now recruiting for a Customer Quality Administrator - 12 month fixed term contract. Joining our Quality Engineering team where you'll support us in Order Reviews, Contract Reviews and assisting in completing Customer questionnaires plus a variety of other responsibilities. This role is based at our Bishop Cleeve site in Cheltenham.
As Customer Quality Administrator you'll be a focal point of support for Ontic Quality Engineering teams, you'll complete customer quality questionnaires and respond to customer queries. The role offers variety and the opportunity to act independently; however, you will receive direction and support from the Operations Quality Manager and Head of Quality. You'll utilize our CRM system to review contracts/orders and support Material Review Board activities including containment actions and relevant ERP transactions.
At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role you'll need to have strong organisational and administrative skills along with strong attention to detail and accuracy. Ability to prioritise workload and meet deadlines as well as proficiency in Microsoft Office, particularly Excel, Word and Outlook.
As our Customer Quality Administrator you will have a good attention to detail, be able to use and understand computer programmes such as basic Microsoft software and also adapt to our CRM programme. You will also have the opportunity to be customer facing, so previous experience in this capacity is beneficial as you will be assisting a wide variety of customer relationships. You will need a high level of professionalism with the ability to work independently and collaboratively within a team.
At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.
- Up to 29 days annual leave plus Bank Holidays
- 10 hours paid volunteering time
- Annual goal share bonus scheme for all employees
- 24/7 Employee Assistance Program (EAP)
- Discounts and offers from a range of retailers
We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback. 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic. No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our values are intrinsic to everything we do: We share a common sense - we're a global family of specialists with a shared passion for precision. We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we're change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Customer Quality Administrator (12 Month Fixed-Term) employer: Ontic
Ontic is an exceptional employer located in the vibrant community of Bishop's Cleeve, offering a dynamic work environment that fosters innovation and personal growth. As an HR Operations Graduate, you will benefit from a supportive culture that prioritises employee wellness through generous leave policies and unique volunteering opportunities, ensuring you thrive both professionally and personally. Join us to kickstart your career in a forward-thinking company that values your contributions and encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Quality Administrator (12 Month Fixed-Term)
✨Tap into Aerospace Communities
Join aerospace engineering forums and social media groups. These spaces are often buzzing with opportunities, and you'll get to know industry pros who can give insider tips on temporary roles at places like Ontic.
✨Be Ready for Seasonal Hiring
Keep an eye out for seasonal hiring windows when big projects ramp up. Many companies in aerospace will bring in temporary staff for peak times, so it’s worth checking back regularly for opportunities at places like Ontic.
✨Showcase Your Skills at Events
Attend industry events or job fairs focused on aerospace; these can be great places to meet recruiters and hiring managers face-to-face. Bring your A-game, and don’t hesitate to mention your interest in temporary positions.
✨Apply through Our Website
When you find temp roles listed on our website, apply directly! It shows you're genuinely interested in the position at Ontic and makes it easier for their team to spot your application.
We think you need these skills to ace Customer Quality Administrator (12 Month Fixed-Term)
Some tips for your application 🫡
Show Off Your Relevant Projects:When applying for a temporary role in aerospace engineering, make sure to highlight any relevant projects you've worked on. Include details about your role, the technologies or methodologies used, and the impact of your work. This not only demonstrates your hands-on experience but also your understanding of the field.
Tailor Your CV to Engineering Standards:Your CV should follow industry conventions, so make sure it's structured to showcase your technical skills, like CAD software or simulation tools. Also, include any certifications relevant to aerospace engineering, as these can make a strong impression on Ontic.
Inject Some Personality into Your Cover Letter:Since this is a temporary role, we want to see why you're excited about this opportunity with Ontic. Let your personality shine through your cover letter, perhaps by discussing why aerospace engineering fascinates you or sharing a project that ignited your passion. We want to see your motivation and enthusiasm!
Highlight Teamwork and Communication Skills:Aerospace engineering often involves collaboration, so be sure to showcase your teamwork and communication skills in your written application. Use examples that demonstrate how you've effectively worked with others, especially in high-pressure situations, as this will resonate well with Ontic.
How to prepare for a job interview at Ontic
✨Brush Up on Your Technical Knowledge
Given you're aiming for a role in aerospace engineering, make sure you’re clear on key principles relevant to the role. Expect to tackle questions about materials, aerodynamics, and engineering principles. Revisit any projects or concepts you’ve studied, especially those that highlight problem-solving in design processes.
✨Showcase Relevant Projects in Your Portfolio
Even for a temporary role, it's crucial to present any relevant aerospace projects you’ve worked on. We should be ready to discuss the tools you used, the methodology behind your designs, and the specific outcomes. It's your chance to showcase not just your skills but also your passion for engineering.
✨Understand the Temporary Nature of the Role
Since this is a temporary position, we want to be prepared to discuss how we can quickly add value to the team. Be ready to articulate what you can bring to the company during this short-term engagement and show eagerness to learn and adapt quickly within the environment at Ontic.
✨Prepare for Practical Technical Assessments
Expect potential technical assessments where you might need to solve engineering problems or even design a small project on the spot. We should practice common scenarios that could arise in aerospace to demonstrate our hands-on ability, whether it's through CAD software or analytical thinking.
