Customer Account Administrator

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Account Administrator to join our programmes team. This role will be based at our Staverton site. Ontic is more than just a business; we are a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Customer Account Administrator role is primarily responsible for ensuring accurate sales processing, receipt of Purchase Orders to Sales Orders creation, and accurate picking of sales orders for shipment to customers. There may also be a requirement for some day-to-day interface with internal and external customers on product sales issues. The Customer Account Administrator will be expected to manage the requisite flow of information to all areas of the business and customers, delivering information in an effective and professional manner.

The Customer Account Administrator role reports shall include, but is not limited to:

• Accurate checking and acknowledgement of Purchase Orders, including identifying requirements for End User Undertakings.
• Entering / maintaining sales orders and forecasts.
• Undertaking customer liaison as required for sales order administration, ensuring good customer communication and relationships are maintained.
• Assisting the Revenue Management Team with sales history or current sales status.
• Validation of Purchase Order requests against customer contract and/or quality requirements.
• Support as required to line manager to facilitate new and additional business activities.
• Checking requests for credit from Customers and advising the Programme Manager/ Finance Team accordingly.
• Customer specific requirements for allocated customers.
• General administrative support to the Programmes Team as requested including general absence cover where appropriate.
• Accurate picking of Sales Orders to prepare the order for shipping ensuring all business, Customer and ITC requirements are adequately addressed.

About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers.

• Good communication and administrative skills.
• Task / Achievement focussed.
• Able to prioritise tasks effectively and independently or identify where priority guidance is required.
• Excellent attention to detail and demonstrated ability to meet deadlines.
• Previous experience of using ERP systems for Sales Order management is desirable but not essential.

Benefits: At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include:

• Up to 29 days paid holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

We are more than the sum of our parts. And we have been recognised internally and externally for being so: We were ranked #9 in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback. 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic. No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values are intrinsic to everything we do: We share a common sense - we are a global family of specialists with a shared passion for precision. We have the freedom to choose - we are challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we are change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you will enjoy a career with us.