Customer Programme Manager in Cheltenham

Ontic, an aerospace industry leading provider of ‘Extended Life Solutions’ for Original Equipment Manufacturer (OEM) legacy and non-core products, has an opportunity for a Customer Programme Manager to join our team based in Bishops Cleeve, Cheltenham to support our continued success and ambitious growth plans.

What you'll be doing

• Managing a portfolio of Military and Civil customer relationships, maximising customer satisfaction and delivering on sales plans for OE Material.
• Delivering medium- and long-term strategies for your portfolio of customers and their respective product lines.
• Managing and coordinating pricing, RFQs and RFPs with the support of the Estimating team, to ensure maximum value creation across every aspect of the business.
• Creating price lists and catalogues where applicable and leading negotiations of Long Term Agreements as required.
• Building strong relationships with designated customers and resolving their problems and complaints where necessary.
• Analysing the market and commercial activity to ensure that inventory levels and lead times are appropriate to meet customer requirements, whilst providing the opportunity to grow the reactive sales channel.
• Providing forecasts of customer demand for products into business planning, whilst monitoring order processing, on-time delivery and operational performance.

What you'll already have

• Experience in a customer-focused role, ideally dealing with key accounts and/or repeat business.
• The confidence to communicate with customers during difficult times, and the tenacity to navigate independently in a role.
• An interest in engineering is key to success in the role.
• Experience working in a cross-functional role where you’ve dealt with departments such as Operations, Supply Chain, Quality, Marketing and Trade Compliance.
• Exposure to negotiating contracts is ideal, but not essential.

At Ontic, we are interested in the person and their potential, so if you do not meet all of the criteria listed above, please do not be deterred from submitting an application.

Benefits

At Ontic we care about your financial, physical and mental wellness, so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:

• Ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values

Our values are intrinsic to everything we do:

• We share a common sense – we’re a global family of specialists with a shared passion for precision
• We have the freedom to choose – we’re challengers and innovators with the freedom to think differently and challenge the status quo
• We create the opportunity – we’re change-makers with a clear direction and can-do spirit

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!