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For Companies At a Glance
- Tasks: Lead customer relationships and drive financial performance across diverse programmes.
- Company: Join Ontic, a thriving community in aerospace and defence innovation.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a supportive culture.
- Other info: Recognised as a top employer with a commitment to employee satisfaction and success.
- Why this job: Make a real impact in a fast-paced industry while developing your leadership skills.
- Qualifications: Experience in managing customer accounts and strong leadership capabilities required.
The predicted salary is between 60000 - 80000 £ per year.
Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is now recruiting for a Value Stream Leader to join our Programmes team. This is a pivotal role responsible for leading customer relationships, driving financial performance, and ensuring end-to-end delivery across a defined portfolio of programmes.
Ontic is more than just a business, we’re a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We’re committed to excellence, continuously improving and adapting to remain at the forefront of our industry.
The Role
Reporting to the Director of Programmes, the Value Stream Leader is responsible for the end-to-end management of a portfolio of customer relationships, with a strong focus on customer engagement, operational delivery, and financial performance. You will lead a cross-functional value stream team, including Programme Managers, Account Managers, and Account Administrators, ensuring all activity across the business is aligned to customer requirements and commercial objectives. You’ll define and execute medium- and long-term strategies for your customer portfolio, ensuring alignment with Ontic’s wider business goals while identifying opportunities for growth, efficiency, and value.
To succeed in this role is the ability to balance strategic thinking with hands-on execution, driving performance across customer engagement, forecasting, pricing, and operational delivery.
In this role, you will:
- Develop and maintain customer and product line strategies, aligned to business objectives
- Coordinate pricing, RFQs and RFPs in collaboration with Sales and Revenue Management to maximise value
- Build and maintain strong, long-term customer relationships, acting as a key point of contact and escalation
- Proactively resolve customer issues, ensuring high levels of engagement and satisfaction
- Analyse market dynamics to optimise inventory levels, lead times, and commercial opportunities
- Support delivery of key operational metrics, including on-time delivery and arrears recovery
- Lead demand forecasting and input into the SIOP process
- Own financial forecasting and reporting, including weekly, monthly, quarterly, and annual outlooks
- Drive margin performance, identifying opportunities for improvement across materials, manufacturing, and quality
- Ensure effective coordination across operations, supply chain, quality, and compliance functions
- Lead, coach, and develop your team, building capability and supporting succession planning
About You
At Ontic, our culture is key to how we deliver success. We’re looking for someone who brings strong leadership capability alongside commercial and operational expertise, and who thrives in a collaborative, fast-paced environment.
To be successful in this role, you will bring:
- Proven experience managing customer accounts, programmes, or contracts within aerospace, defence, or a similar industrial environment
- Strong leadership experience, with the ability to develop and inspire high-performing teams
- Excellent commercial and financial acumen, with experience in forecasting, margin management, and business planning
- The ability to build strong relationships with customers, suppliers, and internal stakeholders
- A structured, detail-oriented approach, combined with pragmatic problem-solving skills
- Experience working across cross-functional teams including operations, supply chain, quality, and compliance
You will also ideally have:
- Experience with UK, EU, and US commercial or government contracting
- Knowledge of import/export regulations
- A strong understanding of aerospace or defence markets
Best Place to Work
We are more than the sum of our parts — and we’ve been recognised for it:
- Ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company
- 72.5% of employees in our 2023 survey said they are proud to work at Ontic
- We’ve experienced rapid growth, doubling in size in recent years
No day is the same at Ontic. Our success comes from empowering our colleagues to create opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.
Our Values
Our values are intrinsic to everything we do:
- We share a common sense – a global family of specialists with a shared passion for precision
- We have the freedom to choose – challengers and innovators who think differently
- We create the opportunity – change-makers with a clear direction and can-do spirit
We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Senior Programme Manager in England employer: Ontic Engineering and Manufacturing, Inc.
Contact Detail:
Ontic Engineering and Manufacturing, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ontic. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Ontic's values and recent projects. Show us you’re not just another candidate but someone who truly gets our culture and mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Value Stream Leader. We want to hear how you can drive performance and build relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Programme Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Value Stream Leader role. Highlight your experience in managing customer accounts and leading teams, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: Since this role requires strong leadership capabilities, don’t shy away from sharing examples of how you've developed and inspired high-performing teams. We love hearing about your successes and how you’ve driven performance in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a structured approach that highlights your achievements without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Ontic!
How to prepare for a job interview at Ontic Engineering and Manufacturing, Inc.
✨Know Your Value Stream
Before the interview, dive deep into understanding the value stream management principles. Be ready to discuss how you can lead cross-functional teams and drive performance across customer engagement and operational delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think of specific instances where you've developed high-performing teams or resolved customer issues effectively. This will demonstrate your ability to inspire and manage a team.
✨Understand Financial Acumen
Brush up on your financial forecasting and margin management skills. Be prepared to discuss how you've previously maximised value through pricing strategies and financial reporting, as this is crucial for the role.
✨Build Relationships
Think about how you can build and maintain strong customer relationships. Prepare to share your strategies for engaging with customers and resolving issues proactively, as this aligns with Ontic's focus on customer satisfaction.