Customer Quality Administrator (12 Month Fixed-Term)

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is recruiting for a Customer Quality Administrator – 12 month fixed term contract. Joining our Quality Engineering team, you will support us in Order Reviews, Contract Reviews and assist in completing Customer questionnaires plus a variety of other responsibilities. This role is based at our Bishop Cleeve site in Cheltenham.

The Role: As Customer Quality Administrator, you’ll be a focal point of support for Ontic Quality Engineering teams. You’ll complete customer quality questionnaires and respond to customer queries. The role offers variety and the opportunity to act independently; however, you will receive direction and support from the Operations Quality Manager and Head of Quality. You’ll utilize our CRM system to review contracts/orders and support Material Review Board activities including containment actions and relevant ERP transactions.

About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role, you'll need to have strong organisational and administrative skills along with strong attention to detail and accuracy. You should have the ability to prioritise workload and meet deadlines, as well as proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Previous experience in a customer-facing role is beneficial as you will be assisting a wide variety of customer relationships. You will need a high level of professionalism with the ability to work independently and collaboratively within a team.

Benefits: At Ontic, we care about your financial, physical, and mental wellness, so we offer a range of benefits to support this. Our benefits package highlights include:

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best place to work: We are more than the sum of our parts. We’ve been recognised internally and externally for being so. We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback. 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic. No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create opportunities, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values: Our values are intrinsic to everything we do:

• We share a common sense - we’re a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we’re change-makers with a clear direction and can-do spirit.

We are a fast-paced business with ambitious growth plans; if you are dedicated, enthusiastic, and always seeking ways to improve, you'll enjoy a career with us!