At a Glance
- Tasks: Provide top-notch support to clients and ensure smooth property listings on our platform.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Enjoy private medical cover, 28 days leave, and a vibrant work culture.
- Other info: Diverse workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the real estate industry.
- Qualifications: Previous customer support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
As part of the Technical Support team, you’ll ensure client property listings are accurately processed and displayed on the OnTheMarket website, while handling queries and complaints from both clients and consumers. You’ll support estate and letting agents using OnTheMarket Expert, our secure platform for managing listings, enquiries, and reporting, and act as a product champion with strong system knowledge. The role also involves working closely with third‑party software providers, internal product and development teams, and staying up to date with ongoing website enhancements to ensure a smooth customer experience.
Responsibilities
- Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face‑to‑face meetings.
- Liaise with clients and their third‑party software providers to establish and maintain automated data connections, assess data quality, and resolve issues.
- Confidently support customers across calls and email, managing a varied workload in a fast‑paced environment with strong time management.
- Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations.
- Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues.
- Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively.
- Proactively audit client accounts to identify and resolve potential issues.
- Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate.
- Support new product rollouts, system enhancements, and ad‑hoc projects as required.
- Maintain consistently high standards of customer service in all interactions.
Qualifications
- Previous call centre or customer support experience, comfortable handling both inbound and outbound calls.
- Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk.
- Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
- Strong written and verbal communication skills, with confidence in providing email‑based support and troubleshooting.
- Excellent time management and prioritisation skills.
- Demonstrate interest in real estate industry.
- Able to work effectively under pressure within a busy, fast‑moving environment.
- Proactive problem‑solver who works well in teams or autonomously, grasping concepts quickly and clearly.
- Able to make decisions independently throughout the problem‑solving process.
- Must have excellent attention to detail, be self‑motivated, organised, flexible and approachable.
- Bachelor's degree or equivalent experience.
What’s in it for you?
Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based into the Blue Fin or one of our key UK‑wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Customer Support Specialist, OntheMarket - London employer: OnTheMarket
CoStar Group is an excellent employer for those looking to thrive in the dynamic property market of Greater London. With a strong emphasis on employee well-being, we offer comprehensive benefits including private medical and dental cover, life assurance, and a competitive pension plan. Our collaborative culture fosters innovation and provides ample opportunities for professional growth, making it a rewarding place to advance your career in B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist, OntheMarket - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group and OnTheMarket, so you can speak confidently about their mission and values during your interview. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and manage queries like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with the online marketplace vibe we’re all about.
We think you need these skills to ace Customer Support Specialist, OntheMarket - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience in call centres or customer support, and show how your skills align with what we’re looking for at CoStar Group.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Problem-Solving Abilities:We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OnTheMarket
✨Know Your Stuff
Make sure you’re familiar with the OnTheMarket platform and its features. Brush up on your knowledge of real estate terminology and the tools mentioned in the job description, like Zoho CRM and Microsoft Suite. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or complaints. Remember, clear communication is key!
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or improved processes. Think about times when you had to troubleshoot technical problems or manage multiple tasks under pressure. This will demonstrate your proactive approach and ability to work effectively in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
