At a Glance
- Tasks: Support IT operations and maintain core infrastructure at our East Yorkshire sites.
- Company: Join AB Graphic International, a leader in innovative label and packaging solutions.
- Benefits: Gain hands-on experience, work in a dynamic environment, and develop your IT skills.
- Other info: Onsite role with opportunities for growth in a collaborative setting.
- Why this job: Be part of a diverse team and make a real impact in IT support and project delivery.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
A B Graphic International Ltd (ABG) is a global leader in innovative label and packaging solutions. With over 450 experts worldwide, we deliver cutting‑edge print finishing technology to customers across the globe. Our values shape everything we do, and we are committed to building a diverse and inclusive workplace where everyone can perform at their best.
About The Role
We are seeking an experienced and practical Interim IT Support Specialist to support day‑to‑day IT operations onsite at our Carnaby and Kelleythorpe sites in East Yorkshire. Due to the requirements of the role we are unable to consider fully remote candidates or anyone who cannot commit to being present on site five days a week. Working closely with the IT team, you will be instrumental in maintaining and supporting core infrastructure and end‑user services, ensuring systems remain secure, reliable and performant. You will provide primarily 2nd line support, with occasional involvement in more advanced technical issues as required, and will also contribute to project delivery and ongoing system improvements, including aspects of cyber security.
The role will involve administering Microsoft 365 services, supporting on‑premise Active Directory, and working across a hybrid environment. You will occasionally assist in responding to cyber security alerts and supporting vulnerability management activities, as part of broader IT operations. In addition, you will collaborate with internal stakeholders and third‑party providers, supporting users across both office and shop‑floor environments within a manufacturing setting. This is an excellent opportunity for someone who enjoys a varied, onsite role combining operational IT support and project delivery.
About You
- You will have solid experience in 2nd line IT support, with the ability to troubleshoot and resolve a broad spectrum of technical issues across infrastructure and end‑user environments.
- As a confident and approachable communicator, you will be comfortable supporting colleagues at all levels and collaborating with both internal teams and external partners.
- You will bring a proactive and security conscious approach, with hands‑on experience responding to incidents and addressing vulnerabilities in a practical, operational setting.
- Strong organisational skills and attention to detail will enable you to manage competing priorities effectively.
- Proven 2nd line IT support experience within a business or manufacturing setting.
- Strong troubleshooting skills across infrastructure and end‑user devices.
- Excellent communication skills, supporting users at all levels.
- Experience working collaboratively with internal teams and third‑party providers.
- Hands‑on experience with Microsoft 365 administration.
- Competence in managing on‑premise Active Directory, DNS DHCP, etc.
- Familiarity with VMware ESXi and vCenter.
- Exposure to cyber security practices, including incident response and vulnerability management.
- Exposure to Mimecast email security or 365 Defender email security advantageous.
- Experience with Microsoft 365, Active Directory and hybrid environments is essential, and exposure to security tooling and project delivery would be highly advantageous.
ABG is committed to encouraging equality, diversity and inclusion among our workforce, and we welcome applications from everyone who meets the criteria.
IT Support (2nd Line) Engineer - 6 Month Fixed Term Contract employer: onthaast en geniet dienstverlening
A B Graphic International Ltd (ABG) is an exceptional employer, offering a dynamic work environment in East Yorkshire where innovation meets collaboration. With a strong commitment to diversity and inclusion, ABG fosters a culture that empowers employees to excel while providing ample opportunities for professional growth and development. As part of a global leader in label and packaging solutions, you will be at the forefront of cutting-edge technology, contributing to meaningful projects in a supportive and engaging atmosphere.
Contact Details:
onthaast en geniet dienstverlening Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support (2nd Line) Engineer - 6 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at ABG. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Microsoft 365 and Active Directory. We want you to feel confident when discussing your experience and how it relates to the role.
✨Tip Number 3
Show your personality! When you get the chance to meet the team, let your enthusiasm for IT shine through. Being approachable and communicative is key, especially in a collaborative environment like ABG.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support (2nd Line) Engineer - 6 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight your 2nd line support experience and any relevant skills like Microsoft 365 administration or Active Directory management. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your hands-on experience and proactive approach to problem-solving.
Showcase Your Communication Skills:Since you'll be supporting users at all levels, it's important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated technical information in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at onthaast en geniet dienstverlening
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line IT support skills, especially around Microsoft 365 and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Communication Skills
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Think of examples where you’ve successfully communicated with non-technical colleagues or stakeholders. This will demonstrate your ability to collaborate effectively within a diverse team.
✨Be Proactive About Cyber Security
Familiarise yourself with basic cyber security practices, especially incident response and vulnerability management. Prepare to discuss any relevant experiences you have, as this role involves responding to security alerts. Showing that you take security seriously will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their IT operations, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
