At Ontex, we are making everyday life easier across generations. Worldwide our 5,000 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.
As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.
As we continue being 'Here for you', we’re looking for a PMO UKI & BE FTC to join our Supply Chain team.
Fixed Term contract (6 months)
Why does this job exist at Ontex?
The Project & Change Manager is responsible for leading and delivering strategic projects and transformation initiatives across the Logistics and Customer Experience departments in the UKI & BE The role will drive process improvements, organizational change, digitalization initiatives, and customer-focused solutions that enhance service performance, operational efficiency, and business growth.
Scope of the job
All projects linked to UKI & BE Logistics & Customer Experience operations under the umbrella of Customer Logistics Manager UK, BE & ROI
Deliverables / Main Tasks
- Capture end-to-end view on Customer Experience and Logistics processes
- Set up tools and best-practice processes within BE & UKI logistics and Customer Experience (CE) departments to standardize, measure and improve service and coat performance.
- Drive continuous improvement and sharing of best practices from other Business Units
- Achieve measurable improvements in customer service and logistics KPIs (Service Level & euro / CU)
- Establish a structured project governance framework: Define project scope, objectives, governance structures, milestones, risks, and success measures.
- Provide regular project status updates to senior leadership and stakeholders.
- Create project plans, identify stakeholders and gather approvals.
- Develop and execute change management strategies to support business transformation.
- Assess change impacts across people, processes, systems, and customers.
- Create stakeholder engagement, communication, and training plans.
- Deliver and lead agreed transformation projects on schedule and within budget.
- Increase and measure adoption rate of new processes and systems.
- Improve stakeholder satisfaction across internal and external partners together with Customer Experience and Logistics teams
Collaboration
The role will work cross-functionally with Supply Chain, Manufacturing, Planning, IT, Commercial, Finance, Customer Service, Logistics Providers, and Customers.
Complexity and Problem Solving
Situations I encounter require constant adaptation or development of new solutions through analytical, interpretative, evaluative, creative and innovative thinking.
I need to look for the solution in multiple procedures, standards or precedents to find the best possible solution.
Requirements & Qualifications
Qualifications & Experience
- Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or related field
- 5+ years of experience in logistics / supply chain projects, including:
- Proven experience in the FMCG sector (high-volume, fast-paced, service-driven environment)
- Strong knowledge of project management methodology and tools
- Proven Hands-on experience with continuous improvement methodologies (PDCA, Lean, problem solving tools)
- Experience with SAP, WMS, TMS, and performance analytics tools
- Fluent in English; Dutch and/or French strongly preferred
- Knowledge of SAP MM, PP and SD is an advantage
- Strong Excel knowledge & Microsoft project
- Independent problem solver
- Team player with excellent communication skills
- Proof of leading multifunctional project teams in the past
- Preferred: Project Management certification (PRINCE2, PMP, Agile, or equivalent)
Key Skills & Competencies
- Collaborative team player.
- Proactive and innovative.
- Organized and structured way of working
- Strong presentation and communication skills (Clarity and efficiency on delivering messages to the different levels of the organisation)
- Deep understanding of operational excellence and problem solving frameworks
- Ability to lead PDCA cycles and continuous improvement initiatives
- Strong stakeholder and relationship management
- Data-driven decision-making
- Agility and resilience in a fast-paced FMCG and ambiguous environment
- Ability to lead through influence rather than authority.
- Strong project planning and execution capabilities.
If you're passionate about the role and believe you would be a great fit, we'd love to hear from you. We welcome candidates from all backgrounds to apply, ensuring a fair and transparent selection process. Should you have any questions, feel free to contact our HR department at fabrizio.gagliardo@ontexglobal.com.
Here for you.
ontex.com
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PMO UKI & BE FTC employer: Ontex
Ontex is an exceptional employer that values the contributions of its employees, offering a supportive work culture where professional growth is encouraged. Located in Great Corby, UK, the company provides comprehensive training and development opportunities for Nurse Advisors, ensuring they are well-equipped to meet customer needs while making a meaningful impact in the healthcare sector. With a commitment to diversity and inclusion, Ontex fosters an environment where every team member can thrive and excel in their career.
