Key Account Manager

At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products. As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.

Scope of the job

The initial purpose of this KAM role will primarily be administrative focused, liaising with the internal stakeholders such as production plants, supply chain and product managers to ensure the successful management of all projects from start to finish. Working with the IKAM to manage relationships with the customer, with a long term goal of working more independently and managing the UK relationship on behalf of the IKAM.

Mission and Key Tasks

• Support the IKAM in the day to day management of the UK account ensuring they are fully aware of the status of the UK account.
• Help prepare for customer meetings and at times support on international administrative tasks as needed.
• Attend weekly internal and external meetings with the customers, taking responsibility of creating contact reports/actions list and working with the wider team to ensure tasks are fulfilled in a timely manner.
• Supporting the IKAM to drive sales and profit through the account by reviewing sales performance data as well as margin analysis.
• Assist and create calculations for price setting through a Profit Run pricing calculation system as requested by the IKAM.
• Work closely with the sales coordinator to ensure secure supply of stocks.
• Gathering market information and analysis as needed.
• Completion of order confirmation documents for new product setup.
• Logistic review and approval to ensure they meet customer requirements.
• Support the IKAM in managing and controlling A&P investments and ensure that Ontex gets value for money for all promotional support given to the customer.
• Ensure that A&P expenditure is reported monthly to the IKAM to ensure that it is kept within the agreed levels and support in managing any price/order queries.
• Become an acknowledged expert in Ontex products, categories and customers.
• Eventually act as the go to person for all information and data on the customer, both from internal and external enquiries.

Educational

Bachelor degree (preferable if Business Economics or Business Administration). Master degree in Sales or Sales and Marketing will be valuable.

Experience

Minimum of 2-4 years in FMCG Sales Account Management. Experience in hygienic disposables markets would be an advantage. Experience in the private label market would be an advantage.

Job Specific Competencies

• Language: Fluent English (additional European languages would be an advantage).
• Graduate calibre.
• Analytical ability – PC literate and able to crunch numbers, skilled in Microsoft Office tools in general and Excel specifically.
• Strong interpersonal and influencing skills with best in class communication.
• Diplomacy – must be able to handle apparent conflicting interests.
• People skills – critical this person can be fully accepted, trusted and “bought into” – needs to be liked, and become “one of the team.”
• A sense of humour and the ability to work as part of a small but dynamic and dedicated team is essential.
• Confidence and desire to lead the team.
• Influencing skills – will need to manage people and get ‘buy in’ from others without having direct authority.
• Organised and Structured.
• Creative.
• High level of business acumen & commercially aware of the decisions taken as well as the impact that they could have on both customer and Ontex’ business.
• Ability to understand the Business Strategy and look at the “bigger picture”, as well as being able to create and implement winning action plans.
• Must also be able to understand and communicate the needs and constraints that customers may have that may act as possible road blocks to these plans.
• Accuracy and getting it right first time are absolutely essential.
• Keep in-touch with all market both on price and product to keep customers abreast of latest developments.

Contact

Should you have any questions, feel free to contact our HR department at fabrizio.gagliardo@ontexglobal.com.