Sales and Operations Administrator
- Annual Salary: £28,000 - £30,000
- Location: North London
- Job Type: Full-time, Permanent
- Working Hours: 8am - 5pm, Office-Based
Overview
Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines.
Responsibilities
- Work closely with trainers and staff to ensure seamless information flow and cooperation across the company.
- Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations.
- Maintain accurate records of sales and operational data in the company's CRM and other management systems.
- Process new booking forms and update management systems accordingly.
- Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel.
- Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction.
- Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants.
- Provide administrative support to trainers to facilitate smooth training processes.
- Communicate training schedules and details to participants and instructors.
- Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses.
- Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities.
- Issue certificates to course bookers where required and manage post-course applications and checks.
- Prepare and send out course paperwork to instructors.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Proficiency in using CRM systems and managing data.
- Experience in handling customer inquiries and resolving issues.
- Ability to coordinate and manage multiple tasks simultaneously.
Benefits
- Stable and permanent position with standard working hours.
- Opportunity to work in a dynamic and supportive environment.
- Professional growth and development opportunities.
Sales and Operations Administrator employer: Ontapjobsearch
As a Temporary Part-Time Administrator in Gosforth, you will join a supportive and inclusive work environment that values diversity and encourages personal growth. With benefits like weekly pay, generous annual leave, and discounts at high street brands, we prioritise employee well-being and satisfaction. Our commitment to direct employment ensures you are part of a team that fosters collaboration and professional development, making this an excellent opportunity for those seeking meaningful and rewarding work.
