At a Glance
- Tasks: Manage customer orders, provide support, and resolve queries in a dynamic environment.
- Company: Join a growing business with a friendly and collaborative team culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Flexible 6-month contract with potential for extensions.
- Why this job: Perfect for those who thrive in varied roles and enjoy helping customers.
- Qualifications: Experience in customer service or administration, strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
- Customer Service Administrator - 6 month FTC (Sept - March)
- Location: Rotherham Contract: 6-Month Fixed-Term Contract Salary: £26 - 28k per annum
Elevation Business Support are delighted to be recruiting for a Customer Service Administrator on behalf of a growing and fast-paced business.
This is a varied and hands‑on role that would suit someone who enjoys a mix of administration, customer service, order processing and operational support.
Working within a small and collaborative team, you'll need to be an adaptable all‑rounder who is happy to support wherever needed.
No two days are quite the same, and whilst some aspects of the role can be repetitive, the variety of responsibilities will keep you engaged and challenged.
Key Responsibilities
- Order Processing & Administration
- Processing customer orders received through the company website and third‑party online platforms.
- Using internal systems to review orders and determine whether shipments can progress automatically or require further action.
- Verifying order information, shipping details, product selections and courier labels before dispatch.
- Generating shipping labels and ensuring all documentation is accurate.
- Uploading tracking information to customer orders and keeping records updated.
- Warehouse & Dispatch Support
- During quieter periods, assisting with the picking and preparation of customer orders.
- Checking products against picking lists to ensure accuracy before dispatch.
- Supporting the wider team with general operational tasks to help maintain service levels.
- Customer Service
- Responding to customer enquiries via telephone and email.
- Investigating and resolving issues relating to damaged items, delivery queries and orders not received.
- Providing a professional and empathetic service when handling customer concerns.
- Raising tickets and liaising directly with courier providers to investigate delivery issues.
- Courier & Logistics Management
- Proactively monitoring shipments and courier performance.
- Chasing courier partners where delivery updates are required.
- Ensuring customers receive timely and accurate information regarding their orders.
About You
We're looking for someone who enjoys being busy and can confidently manage a variety of tasks throughout the day.
The successful candidate will have
- Previous experience within customer service, administration, order processing or a similar role.
- Strong communication skills with the confidence to handle customer queries by phone and email.
- Excellent attention to detail and accuracy.
- Good IT skills and the ability to learn internal systems quickly.
- A flexible and team‑focused approach.
- The willingness to support with light warehouse and picking duties when required.
- Strong problem‑solving skills and the ability to remain calm under pressure.
Why Apply?
- Varied role combining customer service, administration and operational support.
- Opportunity to work within a friendly, supportive and collaborative team.
- Exposure to multiple areas of the business.
- Ideal for someone who enjoys a hands‑on position and being part of a small business environment where everyone helps each other.
- Available as either a 6-month fixed‑term contract or temporary assignment with week‑by‑week extensions.
If you're looking for a role where you can utilise your customer service skills while also getting involved with the wider operation of a business, we'd love to hear from you.
For more information or to apply, please contact Elevation Business Support today.
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Customer Service Admin in Rotherham employer: Ontapjobsearch
As a Temporary Part-Time Administrator in Gosforth, you will join a supportive and inclusive work environment that values diversity and encourages personal growth. With benefits like weekly pay, generous annual leave, and discounts at high street brands, we prioritise employee well-being and satisfaction. Our commitment to direct employment ensures you are part of a team that fosters collaboration and professional development, making this an excellent opportunity for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin in Rotherham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ontapjobsearch.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ontapjobsearch. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Admin in Rotherham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ontapjobsearch.
How to prepare for a job interview at Ontapjobsearch
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ontapjobsearch's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ontapjobsearch offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
