At a Glance
- Tasks: Handle customer calls, log requests, and support daily operations.
- Company: Join a well-established organisation with a dynamic team.
- Benefits: Earn £13.85 per hour, enjoy remote work after training, and no weekend shifts.
- Other info: Temporary role for 3-6 months with potential for growth.
- Why this job: Gain valuable experience in customer service and administration while working flexibly.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 13.85 - 13.85 £ per hour.
Duration: up to 6 months Temporary Contract (Agency Role)
Location: West Drayton
Hours: Monday to Friday, 08:00 - 16:45
Pay Rate: £13.85 per hour (DOE)
About the Role
We are recruiting on behalf of our client for a Customer Services / Administrator to join their team on an ongoing temporary basis. This is a busy, varied role suited to someone with strong communication skills and a proactive approach to customer service and administration.
Key Responsibilities
- Handling inbound and outbound calls with customers and local authorities
- Logging service requests and call information accurately on internal systems
- Scheduling equipment deliveries and collections
- Coordinating Planned Preventative Maintenance (PPM) technician call-outs
- Providing general administrative support to ensure smooth daily operations
Skills & Experience Required
- Excellent telephone manner and customer service skills
- Strong written communication, attention to detail, and organisational abilities
- Ability to manage multiple tasks in a fast-paced environment
- Previous experience in a scheduling, coordination, or administrative role is preferred but not essential
What's on Offer
- Once fully trained, the role will become remote
- Competitive hourly rate of £13.85 per hour (depending on experience)
- Monday to Friday working hours - no weekends
- Opportunity to gain valuable experience within a well-established organisation
- This role is agency supplied and offered on a temporary basis for 3-6 months
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Source 4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.
Customer Service Administrator in London employer: Ontapjobsearch
As a Temporary Part-Time Administrator in Gosforth, you will join a supportive and inclusive work environment that values diversity and encourages personal growth. With benefits like weekly pay, generous annual leave, and discounts at high street brands, we prioritise employee well-being and satisfaction. Our commitment to direct employment ensures you are part of a team that fosters collaboration and professional development, making this an excellent opportunity for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ontapjobsearch.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ontapjobsearch. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ontapjobsearch.
How to prepare for a job interview at Ontapjobsearch
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ontapjobsearch's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ontapjobsearch offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
