At a Glance
- Tasks: Coordinate bookings and provide top-notch customer service to patients and clinical teams.
- Company: Independent medical services provider in Central London.
- Benefits: 35-hour work week, competitive salary, and supportive team environment.
- Other info: Opportunity for career growth and training new team members.
- Why this job: Join a dynamic team and make a difference in patient care.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client - an independent company providing medical services to the private Health Care sector and the NHS - is recruiting for a new role as a Bookings Coordinator.
As the Bookings Coordinator you will be directly responsible for delivering an excellent customer service to patients, consultants, secretaries, and clinical teams at the clinic based in Central London.
Hours are 35 hours per week – Monday through Friday. Working either 8 am to 4 pm or 10 am to 6 pm depending on the clinic requirements.
Responsibilities
- Handle calls and work as part of the bookings team, providing the first point of contact for patients, consultants, practice managers, and handling all external enquiries via telephone and email.
- Ensure all calls and enquiries are answered quickly, efficiently and within time‑frames while providing a high‑quality and professional service.
- Update and manage the diary and maintain/exceed a minimum booking rate (targets to be agreed) for all bookings.
- Provide a highly efficient, easily accessible booking service for our customers.
- Ensure all referrals and appropriate patient data are recorded onto the patient administration system.
- Proactively manage the patient administrative pathway in the delivery of clinical services, including appointment information.
- Ensure patient records are maintained and processed in accordance with the Data Protection Act 2018 as indicated in the company's Data Protection Policy.
- Develop and nurture excellent departmental relationships with internal and external stakeholders.
- Inform and advise senior staff of all matters affecting service and patient care.
- Train new team members and in‑house users of our systems.
- Work with all clinical and non‑clinical staff within the business to provide an efficient and effective patient journey.
- Assist colleagues to ensure patient radiology reports are completed within the 24‑hour target.
- Any other reasonable request as requested by management.
- Provide cover for annual leave of receptionist when required.
According to Data Protection GDPR laws, we need to inform you that you are applying for this role and that we will not share your personal data without your consent.
We will only contact you about this role and other roles that may be of interest.
Please see our website for our full privacy and data handling policies.
You have the right to ask us to remove your data at any time.
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Bookings Coordinator in London employer: Ontapjobsearch
As a Temporary Part-Time Administrator in Gosforth, you will join a supportive and inclusive work environment that values diversity and encourages personal growth. With benefits like weekly pay, generous annual leave, and discounts at high street brands, we prioritise employee well-being and satisfaction. Our commitment to direct employment ensures you are part of a team that fosters collaboration and professional development, making this an excellent opportunity for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ontapjobsearch.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ontapjobsearch.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ontapjobsearch, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Bookings Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ontapjobsearch.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ontapjobsearch.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ontapjobsearch. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ontapjobsearch. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ontapjobsearch
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ontapjobsearch’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
